Louise Restaurant & Bar — Restaurant in Oslo

【Complaints：damaged restroom doorknob that resulted in a lockout and the manager's racial discrimination against the consumer !】

I had dined with friends at your restaurant yesterday and went to the restroom at the end of the meal, I was locked in the cramped restroom for over 10 minutes because the door was broken. I kept banging on the door for help, but unfortunately no one heard me.

I was finally rescued from the restroom by a passing lady who opened the door from outside when she heard me banging on the door and begging for help.

After I was rescued, I expressed my sincere thanks to this lady, who said that I was shaking after I came out of the restroom and that my hands were red from slamming the door for help.

During the 10 minutes in which I was being locked up I was very scared. As a tourist visiting Norway and briefly passing through Oslo, being locked in a confined space with a broken toilet door spread fear throughout my body.

I believe that the broken toilet door handle should be repaired on an emergency basis, in addition to giving consumers a prominent reminder informing them that the door lock has broken so do not use it. Unfortunately, there was no notice in this restroom, which is a serious failing on the part of the restaurant.

In addition, what made me feel even more angry was that after I gave feedback to the manager about the problem, describing what happened to me and how I felt about it, the manager didn't offer an appropriate solution.

After going to the restroom with me and looking at the doorknob, she stated that although the doorknob was broken, you could unscrew the lock with force without the knob, and that it wouldn't open because I was not strong enough. I think this is very serious racist behavior. What if it was a 5 or 6 year old girl who was locked in the toilet today? Will the manager still get rid of the responsibility because the person was too weak to open the door? The root cause of my lockout was the broken hardware of your restaurant's restroom door handle, not the consumer's lack of strength.

All in all, I was deeply disappointed with my experience at your restaurant, both the restroom facilities and the staff did not meet my expectations, and the manager's racist approach made the impression of Norway very bad!

Attached is a photo of the broken toilet door handle, and the bill for our purchase (even with such poor service that we tipped) The combined experience felt very angry and outrageous.

Please come up with a reasonable solution to this situation or I will continue to advocate for what happened to me today, whether it's writing a racist comment on Google against a restaurant or posting on social media in various countries about what happened!

Also, three hours after it happened, I found out that my thumb has received an injury due to the fact that I have been trying to open your broken lock and it is now swollen and painful and has caused a subcutaneous bruise.I need you to respond to my complaint within 24 hours or less with a...

The food was truly exceptional, and it arrived promptly. However, the overall experience was disappointing. The waiters were discussing personal and work-related issues loudly in front of customers, which was unprofessional. Additionally, they mentioned that one of the staff members was feeling unwell but was still working, which was concerning and should not have been shared with customers. Furthermore, the waiters were not attentive to clearing tables, allowing glasses and cups to overflow in the center of the seating area. This resulted in a cluttered and unhygienic environment.. I ordered an espresso, but when it arrived, it was clear that it was made with sewage water. I attempted to inform the waitress of this issue, but she laughed it off and did not take any action to rectify the situation. However at the end we didnt pay for it. Subsequently, the manager approached our table and, without greeting us, dropped a blanket on the side of the table. He then noticed our empty cups, looked directly at them, and walked away to stand in a corner. I observed another couple who had finished their meal and were waiting to pay. The manager took their payment but left their table with dirty dishes for 15 minutes before a waitress finally cleared it.

As a seasoned professional with 15 years of experience in the restaurant industry, I feel compelled to address the subpar customer service I encountered at your establishment. The manager's lack of competence and motivation was particularly concerning, as it significantly detracted from the overall dining experience.

Furthermore, I believe that the current level of customer service does not align with the pricing and quality of food offered at your restaurant. It is essential to ensure that the service provided matches the standards set by the establishment's offerings.

Additionally, the refusal of the waitress to accept cash payment, despite our willingness to forgo change, raises concerns about the overall efficiency and customer-centric approach of your staff. Such actions not only inconvenience customers but also reflect poorly on the restaurant's professionalism. I kindly request that these matters be addressed promptly to enhance the customer experience and maintain the reputation of your...

Let me preface this by saying I never write reviews. Like ever. But tonight I’m going to make an exception.

My husband and I just had dinner at Louise, on the Oslo harbour front. We arrived at 20:00, initially thrilled to learn that they had a table for two available. The location is gorgeous and the decor is cute. Perfect for our last dinner in Oslo. We ordered drinks and enjoyed the view. 40 minutes later we asked how our drinks were coming along and thankfully the waitress picked them up from the bar, where they had been sitting long enough for the ice in my husbands coke to have melted. 10 minutes later, now 50 minutes since we ordered, we got our fries - the snack we originally imagined we’d be sharing while waiting for our main courses. The fries were great - home made truffle mayo and crunchy, but not necessarily worth a 50 minute wait. 40 minutes later, we asked about our mains. The young gentleman we asked was apparently very busy and had a young lady inform us that they were probably almost done. I told her that this was quite a long wait, that we had been there for an hour and a half, and that if they were super busy, perhaps they shouldn’t have seated us, as this was turning into a hostage situation, rather than a dinner. She asked us if we would like to see the manager, which we very much would - at which point our food magically appeared. She asked if we would really like to still see the manager, as our food had arrived and the issue was now resolved, to which I replied that maybe she could let him know that we were not satisfied. My husband had cod, which was fine. I had salmon, which was somewhat overcooked, but edible. Mind you - we are Danish. We are used to sub-par service accompanied by Scandinavian price tags, and we rarely complain, because we’d rather not talk to anyone, let alone strangers. But honestly, this was ridiculous. We paid our bill of roughly 1000 nkr, (which would have absolutely been reasonable if the service had been slightly faster and the salmon hadn’t been overdone) and left.

TL:DR - Eat here if you have the patience of a saint, order food an hour before you get hungry and get the Louise Mule - it was great! So...