The food was truly exceptional, and it arrived promptly. However, the overall experience was disappointing. The waiters were discussing personal and work-related issues loudly in front of customers, which was unprofessional. Additionally, they mentioned that one of the staff members was feeling unwell but was still working, which was concerning and should not have been shared with customers. Furthermore, the waiters were not attentive to clearing tables, allowing glasses and cups to overflow in the center of the seating area. This resulted in a cluttered and unhygienic environment.. I ordered an espresso, but when it arrived, it was clear that it was made with sewage water. I attempted to inform the waitress of this issue, but she laughed it off and did not take any action to rectify the situation. However at the end we didnt pay for it. Subsequently, the manager approached our table and, without greeting us, dropped a blanket on the side of the table. He then noticed our empty cups, looked directly at them, and walked away to stand in a corner. I observed another couple who had finished their meal and were waiting to pay. The manager took their payment but left their table with dirty dishes for 15 minutes before a waitress finally cleared it.

As a seasoned professional with 15 years of experience in the restaurant industry, I feel compelled to address the subpar customer service I encountered at your establishment. The manager's lack of competence and motivation was particularly concerning, as it significantly detracted from the overall dining experience.

Furthermore, I believe that the current level of customer service does not align with the pricing and quality of food offered at your restaurant. It is essential to ensure that the service provided matches the standards set by the establishment's offerings.

Additionally, the refusal of the waitress to accept cash payment, despite our willingness to forgo change, raises concerns about the overall efficiency and customer-centric approach of your staff. Such actions not only inconvenience customers but also reflect poorly on the restaurant's professionalism. I kindly request that these matters be addressed promptly to enhance the customer experience and maintain the reputation of your establishment.