Palmehaven — Restaurant in Trondheim

Disappointing Experience

I had high expectations when booking a premium dinner concert at Britannia — a special celebration that was a gift for my birthday. My husband paid for our tickets on January 2, but the concert took place on May 2. Despite booking early and paid extra for premium tickets, the experience left me frustrated and deeply disappointed.

Although the event had clear separation between standard and premium tickets, we were not seated near the stage or in the center, as one would expect from premium placement. Instead, we were placed at the far side of the room behind a large pillar (see attached image). This made it hard to enjoy the performance or feel part of the atmosphere.

We arrived early — before all couple tables were taken — and informed staff immediately that we did not receive the seating we paid for. No help was offered. No manager checked in until I personally requested one. The only offer was to move us to a standing table in another corner.

The organization was surprisingly poor for such a prestigious venue. Overselling premium tickets or mismanaging bookings — and then leaving customers in situations they cannot change — is unacceptable. The manager claimed that “everyone else was happy,” but never clarified if those guests had paid for premium or standard.

What was supposed to be a joyful evening turned into a night of frustration. As an Asian guest, this was not the first time I’ve been placed on the edge of the room at Palmehaven, even when paying the same as others. This raises serious questions about fairness.

To future guests: If you pay for premium, make sure you are seated accordingly. Otherwise, ask for a refund. Do not believe vague promises like “we’ll move you to a better table later” — it won’t happen.

For truly good food and respectful service in the same price range in Trondheim, I recommend Fagn Bistro or To Rom og...

We joined the summer buffet with a great variety in local sea food. Many different dishes available, shellfish, trout, hail ut, scallos, etc and eat as much as you like. The service was exceptional, welcoming, friendly and very attentive!

The staff had noticed my short note on food allergies when booking and came by to check, had a chef available to support for any questions, and even prepared som additional dishes. Impressive attention to details and service.

The food is affordable, totalling to less than 1000 pr person, including wine both for dinner and dessert. Definetly worth...

The fixed three course menu was good, though not memorable. The wine package was well composed, but the total value of the meal was average at best. The service however was substandard. The table was not prepared for the reserved number of guest, the waiter missed wine serving several times, and finally we were presented with a bill twice the amount we...