Roasters Coffee House & Grill — Restaurant in Zone 1

What am i thinking at this moment? Should i write a review or not? I am behaving exactly like a normal person who complains when i get 1 thing wrong after 10 right ones. But then again i am human. If we can criticize politicians who are misappropriating our taxes then why should I not criticize businesses who don’t give me the satisfaction for the money i pay them.

Having said all that, i am a very seasoned customer of Roasters F6 even when it was in F7. I am not sure but i remember coming to Roasters as early as 2013. Me and my family cherish coming here as it’s a bit pricey place but the taste & quantity is the best here. We get the satisfaction that we enjoyed food. I even arranged my family gathering here because in that case its a bit political matter as the food has to be perfect.

But today it was a different story. Here are my observations — You don’t serve steak on uncooked onions. You don’t serve two different types of steaks cut with same type of meat. Medium rare doesn’t mean fully cooked and almost burnt steak. In this hot weather, you don’t keep temperatures of AC at 23 when the whole floor is full of customers. Waiters who attended us have the same level of maturity as the bad waiters of defunct Papasallis F7. May be those are rehired here… may be I never used ketchup on a steak…. Can you imagine Ketchup on a steak….. Yes its THAT BAD And the worst part is the manager. He is a young smart guy who, being a manager was not accepting that steak was bad.

May be i time travelled to some other universe where Roasters serve bad steak because in my universe Roasters serve the best steak.

What i reckon is that either they are trying to increase their profit margin but reducing quality & quantity of food, hiring bad waiters and specially getting very bad cooks (calling them chef would be a mistake).

So overall a really really BAD steak and very bad...

I went for Iftar on March 26 at Roasters and decided to reserve a table to avoid any last-minute issues. In the morning, I called to reserve a table for two, but they informed me that they were fully booked for the day and not accepting any reservations. My friend then called from a different number and received the same response. Finally, we asked a female friend to call and book a table for four. Surprisingly, they reserved the table for her instantly. This felt quite strange—why would they not book a table for two when they had space available?

Upon arriving at the restaurant, they seated us and inquired about the other two customers. We clarified that we were only two for the day, which prompted a frown from the staff.

Now, regarding the food: it was served after a one-hour delay (understandable due to Iftar and high demand), but the burger we ordered was cold and difficult to eat. I requested them to bring it hot. On the other hand, the club sandwich was good. They initially served us a 1.5-liter bottle of water, but since we were only two and had ordered other drinks, I requested a half-liter bottle instead. The waiter refused, stating, "This is the only size of water available." After insisting, he eventually returned with a small bottle.

The behavior of the staff was rude and unacceptable. It’s frustrating to encounter dishonesty when service could easily be provided.

Finally, when the bill arrived, it totaled Rs. 4,699 (including 5% tax), but it did not have a POS barcode. When I requested a POS receipt, the waiter responded, "You’ll only get it if you ask for it," which is not a good practice. If you're charging tax, you should provide a receipt upfront.

On a positive note, the atmosphere of the restaurant...

Roasters Restaurant – A Disappointing Eid Experience

During the Eid holidays, I visited Roasters for dinner with high expectations, given their reputation for good food—and I’ll give them that: the food was good. However, what completely ruined the experience was what happened when the bill arrived.

To my shock, there was a 10% service charge added on top of the standard 15% GST. When I questioned the staff about this additional charge, I was told that the owners decided to implement this “just for Eid.” That response left me speechless. Around the world, holidays like Christmas, Diwali, and Eid are a time when businesses show generosity offering discounts or special promotions as a gesture of goodwill. But here? Instead, customers are penalized for dining out during a festive occasion.

This is not just unfair it’s unethical and possibly illegal. Who authorized this extra charge? With inflation already squeezing every rupee, such hidden costs are nothing short of daylight robbery. It might be legal in format, but it’s a white-collar crime in spirit. It feels like being held up at gunpoint except here, the weapon is the bill.

This isn’t even about the money. It’s about principle. It’s about trust. When a business chooses to exploit a joyful occasion to make a few extra bucks off its customers, it reflects a deeply flawed mindset. This kind of behavior needs to be reported to consumer protection authorities. No business should have the right to impose arbitrary charges without full transparency and justification.

Roasters, you’ve lost a customer and I hope others think twice before supporting...