PAUL — Restaurant in Bella Vista

Terrible service!

Absolute disappointment. The wait staff are unprofessional and unfriendly: in entire visit NOT ONCE did anyone come to the table—you need to wave for at least five minutes just to be noticed. Paying at the table is impossible: the server disappears and never returns, so you have to get up and queue at the register (even though the place markets itself as a “restaurant” in a 5-star hotel).

I explicitly did not want to leave a tip for such dreadful service, yet the staff quietly added one to my card without a word, whisked the receipt away, and hoped I wouldn’t notice. I had ZERO intention of giving them a cent for this disrespectful treatment.

Bottom line: ★☆☆☆☆. Disgraceful service. At this rate the place will lose guests fast—management should overhaul its standards and dismiss the waitress covering the terrace on 29 Apr 2025 during lunchtime (who, astonishingly, doesn’t even speak English). Until things change, future visitors are better off...

So I came here to get breakfast to go because I’m at the w so it’s really easy ! But when I sit on the table to order to go, the lady who wants to take my order say in a rude way “ you have to go to register and pay there and also order on there u can’t sit on here and order to go” so I ask for a manager when I got to the register and the manager say “ no that’s a lie u can sit and order to go “ so if u come to here the food is great but the service need some training, also if u pay in card they would ask for ur id and if u don’t have it they will make u a bad face and still take ur card !! Also u need to wait like 20 minutes so they can take ur order, it’s a BAD SERVICE Take my advice I’m 25 years old and it’s been bad service. So food is good but what is important and what it makes the restaurant nice is...

I have eaten at many of their locations and this particular one was recommended by locals, we arrived 30 min before closing time (8:30 pm) and the staff said their kitchen was closed, as we were looking at the food they had over the counter to order, other staff members took the food inside as we were choosing, we politely asked for a couple of minutes (even though close time was over 30 minutes) they continued taking the food away… we left and did not order, most rude staff we have encountered in Panama, clearly no...