CK Bacolod Lacson — Restaurant in Bacolod

I asked my husband to go out around 7am today as I was craving for their Chinese style fried chicken, but, only to be very disappointed . The rice they served did not look fresh and it has a foul smell. It did not look like the normal one I always have from them. It smelled a little bit panis, pan-os.The rice is not sticky like it used to be. It was so kag-kag and really a little bit panis. It seems like the rice was a left over from the previous day and were combined with the new rice for the day, or probably just a left over from the previous day. I tried to swallow the whole thing as I was really hungry. Unfortunately, I could not do so as I suddenly lost my appetite and I was scared that if I eat it my stomache would ache. I called the branch number and spoke with a so called manager and complained about the whole thing. However, I still could not get over the experience so I'm posting it here to spread awareness to everyone. Be careful when ordering food from here specially in the morning. Inspect the rice that will be served especially those for take out. My sister who used to work with chowking told me that indeed it was practiced by them to serve the left over rice of yesterday in the morning. I hope this is not what's happening to this...

I entered an open area and cleaned the table myself since it was messy. I did this so the crew wouldn’t have to clear it, making it easier for them to clean. Now they want me to transfer, but I’ve already placed my order. The food is Great, but the customer service management is bad! (I think the crew is coachable they simply need proper direction and support.)

But...this is the only restaurant here in Bacolod that we really love to eat at! Not all crew members are consistent, but only a few need improvement. If I were to rate the overall experience from 1 to 10 is the highest, honest review I’d give it a solid 9.

I remember last time, one of the crew called us from outside because I left something valuable on the table that was very thoughtful and Highly Appreciated.❤️

The Guard outside is also very polite and always greets customers as they come in.

Just a small note: some of the new crew members could use a bit more guidance and training.

Overall, this store is really Great especially the Food!...

Stopped by Chowking in Bacolod at 2:30 am during our road trip back to Iloilo and we're pleased to find a 24/7 restaurant. The location is prime, situated in the center of the city for easy access. We ordered the sweet and sour chicken (Php157), meaty wanton mami, and asado siopao (Php145), and we found the food to be satisfactory. The service was quick and efficient, waiting time was only about 5 to 7 minutes. However, it would have been an added convenience if they offered cashless payment options like gcash or card payments at all times. Overall, a great choice for late-night cravings or early morning...