Shakey's Pizza Parlor — Restaurant in Cagayan de Oro

On my first and will be my last dining experience at your restaurant, my overall take was very disappointing. Please allow me to start by giving kudos to the great and very responsive employees who served our table. Without questions, they were very attentive and kind to our overall dining experience. Unfortunately, the praises and kind words stops here!

First, our Pizza dishes- Hawaiian delight thin- did not tasted that good. It could have been made much better by adding more Mozzarella cheese on it with fresh pineapple chunks and more red pizza sauce. For the price of P799, it was over priced and not worth the money.

Second pizza - Managers choice - thick crust. Again the pizza was poorly made. Lacking red sauce and very salty. I expected the crust to be much bigger with more cheese on it, but I was disappointed that it was made just a little thicker than the thin crust. Again this pie to me for P889 was over priced.

My thoughts on the Carbonara supreme platter was excellent. I thought the taste was perfect, however for the size platter I thought it was too small. For the price of P699, it was not worth ordering. Additionally the two medium size pitcher of Ice tea that cost P600 was way beyond my wildest dreams. The three additional items I will not mention for brevity purposes.

Finally the biggest disappointment overall was the total billing. We produce 7 duly authorized senior card holders, but was only given a discount of P314 and Vat Exempt of P188. The total amount came to P3,519 with a total discount of P502, we ended paying P3,016. What happened to our Senior discount per RA 9994 which states that "elderly age 60 and above are entitled to a 20% discount and 12% VAT exemption. I will never waste my hard earned money and dine-in at your restaurant again. You should be embarrassed for not following the law and take advantage...

I understand that Sundays can be a busy day for them, but it was evident that they were understaffed. While we understand the pressure they were under, it was disappointing to see one staff member acting unprofessionally. The way she slammed utensils and cabinet doors created a negative atmosphere, which really caught us off guard.

We chose to remain patient since the other crew members were professional and courteous, they’re doing their best (we completely understand the slow service). However, that particular staff’s behavior stood out and left a bad impression, very awkward.

I hope they consider adding more staff and improving their teamwork and communication to avoid situations like this in the future. The food was okay, but we’re now hesitant to return aging because of...

A disappointment. No smiles or welcoming greetings. No one takes my order till the utility prods the counter to take notice. When they do, a dry ordertaking ensues. Perhaps they're no longer interested in marketing their food. The hospitality & service of Shakey's that I used to admire for decades has diminished greatly.

Adding insult to injury, they gave me a wrong order (without the longed for salad)! Shaky service from Shakey's. Bye for now. Won't be visiting them anytime soon. Other places make you feel better,...