The Neighborhood Cafe — Restaurant in Cebu City

Location:

9/10 The location is not right next to the highway. You will have to make a turn and your destination will be on the right! 😃 It’s not a difficult place to find. The location is also good because it’s next to other restaurants/bistros in case you’re interested in other dishes aside from the ones they serve in the cafe.

Their interior is simple. There wasn’t too much decoration. The cafe’s name is accurate. It simply is a NEIGHBORHOOD cafe. I loved how they also made the effort to decorate as much as they did though. They curated their interior by adding the necessary furniture and accessories to establish a statement— the ambience that they wanted to give off on their patrons.

There’s not a lot of seating though. If you’re going to this cafe as a group, I suggest you (a) prepare to be seated separately, (b) wait until there’s an available seating enough for your group, (c) message their page beforehand to inquire if reservation is possible. I had no experience of this though…just offering a suggestion.

Food and Beverages:

10/10 Their food and drinks were so good! I loved their tuna sandwich. Unlike some sandwiches I’ve had in other cafes, Neighborhood Cafe’s sandwiches don’t give off that “sum-ol” feeling after a couple of bites. It was just right. Not too heavy, but definitely makes you full— a good thing since this was what I wanted at the time. I absolutely loved their fluffy Japanese Souffle Pancake too! The taste was just right— although I didn’t get to finish all of it.

Staff and Service:

10/10 Their staff and service is commendable. They were patient and welcoming— which are two very important traits in customer service (next to professionalism, of course).

Pet-friendly: Yes

PWD-Friendly: 5/10 I wouldn't say the location is absolutely PWD friendly. They can definitely seat PWD, but for someone who might be using a wheelchair or crutches, the location and the place might prove to be a bit of a challenge.

Overall, if you’re near the area, I would definitely recommend...

I had been excited to try this place, especially for the pancakes, and while the food itself was decent, especially the pizza, my experience was overshadowed by poor service.

Rude and Unprofessional Servers I'm not sure if the staff here received proper training, but one of the servers, a cashier (I didn’t catch his name(He was a fair skinned wide guy wearing a face mask), was quite rude.

When my companion and I split the bill and gave two cards, the server visibly showed frustration. I let it slide, but when I asked him about the charge, he seemed annoyed again.

I accidentally spilled a small amount of water, and the same server rudely said "Hay Nako" under his breath. I apologized, but his reaction felt unnecessary. I understand mistakes happen, and cleaning up spills is part of the job. There’s no need for that kind of attitude.

Overall, despite the decent food, the rude service make it hard for me to recommend this place. I won’t be returning. I dont really care aout the food but the rude staff really destroyed...

I visited this café for the first time after hearing good reviews, but I was a bit disappointed with my experience.

The food and drinks were decent—nothing fancy, just your standard café fare. While I appreciate their “neighborhood café” theme, I still expected a certain level of cleanliness. Unfortunately, the place fell short in this area. There were small cockroaches on the walls, and one even made its way to our table. The restroom was also not as clean as I would have liked. The biggest concern was the back kitchen, which was disorganized, messy, and far from meeting sanitary standards. To add, there are two aircons but it's hot inside!

I would also suggest replacing the cloth chairs. They were heavily stained and seemed unhygienic, and they appeared to be a hiding spot for the small cockroaches.

On a positive note, the service was good—the staff were friendly and attentive. However, cleanliness is a crucial aspect that needs...