CARLO'S Bakery.Cafe — Restaurant in Iloilo City

This is a review regarding their Rob Pavia branch staff's attitude towards customers, whom they kept waiting for more than 35 minutes just to get the message added on the cake, incredibly infuriating and quite frankly unacceptable. Slamming the cabinet doors, clashing the cash register, and giving disdainful looks whilst ignoring us when asked when the supposed 'cake decorator' will arrive - DISRESPECTFUL and PRESUMPTOUS. Upon arrival of the manager and the cake decorator, they told us to wait some more and never once uttered an apology for the inconvenience. Remarkable how egotistically driven these staffs were cause they have the gall to be the ones annoyed at us when their service has been lacking in effort nor initiative. Next time, if you work at an establishment wherein customers are required to have their services in a timely manner, don't be snarky and snide when asked to do exactly that. It's exasperating and truly inefficient not only for the customers but for the business because what good are your products if this is the service that your establishment provides? Kindly teach your staffs on proper customer service and give guidance on time management when it comes to breaks because what kind of establishment allows 35 or more minutes as break when they're 'understaffed'....

I chose to dine here since Roberto’s was packed at the time. I ordered Palabok and a Pepsi for a snack—the food was okay 👌. When I arrived around 11 AM, there were no other customers, but a few came in as I was finishing my meal.

When I asked for the bill, the cashier was quick, which I appreciated. However, I was a bit disappointed that as soon as I requested the bill, a staff member started clearing my table—even though I hadn’t finished my Pepsi yet. I was hoping they would wait until the customer will leave the table before...

I was sad because there is no lower than 1 star that i can give. Haha They gave us the wrong order and the thing that i laughed the most is that the dessert was served first than the actual meal. HAHAHHA WHAT A JOKE! And you know what kind of dessert was that? It's halo2 haha and it was the first time that i ate halo2 that was not ice, but water with other ingredients. Yes, the ice melted already before it touched the table. And the drinks eventually became a dessert because it was...