KFC — Restaurant in Iloilo City

I’ve used Globe Rewards at KFC Ledesma Robinson Iloilo multiple times, and while the first two visits were fine, my most recent visit on August 21, 2019, was disappointing. I requested to use the Globe Rewards scanner for a faster transaction, but it wasn’t available, and staff were not cooperative. I was asked to send multiple SMS messages instead, which slowed the process.

Additionally, there was confusion regarding payment methods. Although the menu indicated debit/credit cards were accepted, the staff insisted on cash. The manager attempted to use the card scanner, but it wasn’t working either.

I believe preparation could have prevented this: scanners and payment systems should be ready at the start of each shift, especially for popular promotions like Globe Rewards. It’s frustrating to deal with disorganization when the system is meant to make transactions faster. I hope KFC Ledesma Robinson Iloilo improves staff training, equipment readiness, and overall...

My experienced today is bad. The line to counter is too long and there is only 1 person serving in the counter. The time is 1pm and knowing Sunday, lunch time is still in the serving. There are 3 crews outside the counter having thier breaks while the customers are enduring the super slow service at the counter. Maybe you should separate the food panda / grab lane to serving customers. Because the only crew who serves us is also the one handling the on line orders. There is still a pandemic now a days, and please bear in mind not to kept your customers waited...

Absolutely SHAMEFUL service. If I could give a negative rating for service I would. They had me wait nearly 30 mins for hot and crispy chicken they FORGOT to punch and ended up giving me original flavor chicken because the hot and crispy I ordered had run out. When I complained to the manager she just gave a very poor “sorry gid sir”. They need to SERIOUSLY improve...