Burger King - Century City Mall — Restaurant in Makati

Terrible service and poor quality food that was barely warm then they gave me the wrong order. I paid extra to get orange juice and got orange lemonade and when I showed them they did that is orange juice but this is a why it was orange lemonade like Fanta They gave me the complete wrong order and the food was cold and when I took it back to them not even an apology just wait. Finally when I got the correct meal it was warm at best not hot at it should be. Too many staff standing around doing nothing and no one paying attention to quality control. After 20 minutes I finally received the rest of my order. The food quality was terrible the buns were stale and the fries were cold which they did replaced with some hot ones, but what disgraceful Falls quality service and quality food and they charge enough for the rubbish they serve. I also heard two other people at a table near me complaining the food was not hot. I do hope that someone from head office reads this because the store staff and management needs a lift their game unacceptable how bad the service is...

Been here with my wife, The Food is good, Hamburger is really good with fries. Place is clean and well lighted. The only downside was the personnel taking the orders - was such a bad experience. She tool the order repeated again before she punch in. Then preparing food after she gave us the burger - she said - ok sir everything is good. Theni said where is out fries’ then she get the fries then said it again ok sir all complete - then I said where is the extra mayonnaise that we ordered, she never said anything then get the mayo’ then said ok everything is complete, then I say where is our drinks and tissue, the crew don’t know what she’s doing, maybe her mind is something else, ... sucha bad experience with that crew - and she never say sorry or anything.

I took the restaurant online review and also made it a one star for that service crew.

Thanks - see how a good thing will be ruin if someone even just a small thing will definitely give a bad impression - as I believe we only got once...

Got the wrong order! I ordered 4 cheese whooper burger and they gave me a just the regular whooper burger. Feels like it was intentionally changed given its a takeaway food so normally the customer won’t check it before leaving as we assume its correct. How would you be able to trust a restaurant with this type of customer service without any quality control! They should have just told me its not available rather than giving me the wrong order. The burger they gave me is even cheaper for the actual burger I paid. The fries were so cold and it feels like everything was rushed. There’s no point in coming back if you’re already too far from the place when you realised the order is wrong. Will not come back here ever again. Please check your order everytime as they will intentionally just change it for the...