Berjaya Makati Hotel - Philippines — Hotel in Makati

For a Muslim lady staying in different hotels every 2 to 5 days for many months here in manila, its so difficult to find a food that is halal. So that's the first reason why I chose BERJAYA from the first time.Ill start with, Berjaya hotel staff are one of the best people I met ❤️ they are so friendly from the opening the door until the check out. I remember len, anna, oh the Malaysian chef ramzu, benj, dan, jen, Mark, I forgot the person from the buffet, the engineer also. I stayed in berjaya for two night. Booked two nights here. But separate booking from different app. 1st night: I told ms. Len that i was claustrophobic so I need just a window, just the curtain to open. I was in 1907 I guess but I couldn't open the window curtains since the opposite of the window is another hotels windows so as a Muslim lady travelling, I couldn't open it. They transferred me in 1903. Which is the view is so breathtaking 😍 ma shaa Allah. But downside is the band on a nearby night activity/club will not make you sleep i waited till they finish until 11:37 PM. After that, there was a sound nearby clubs, if you are sensitive to sound like me, you cannot sleep. At almost 1 AM, I called to the reception to change my room since I couldnt sleep (BTW I was post operated from my left eye) so I needed sleep. Luckily they changed me again to another room which was the 1507. I called again 😅 to the reception because the AC is not working. Its not colder than the rest of the rooms that I have transferred to. At 1:40 AM, the AC engineer checked the AC. He said there was a loose bulb. But it was okay and I could wait for 15 minutes. It really didnt get cold that much but its okay. I just want to sleep. However. I couldn't because I could hear the noise outside the room. Literally even the sound of the snore sleeping from another room. 😅 the sound of the motorcycle, horns and all. So I didnt know how I slept. But I was crying due to pitiful situation. I had also mosquito bite hehe 😅 from that room. At morning, I talked to the front desk, jen was there and ms. Ana . I thought anna is snobbish but she isnt. 🤣.only maybe that she didnt smile a lot. I was asking them to change a room again because I booked here in agoda, room assigned on arrival, but mr. Dan told me that the room that was assigned to me was a deluxe. So I have to stay under my category. And I cried in front of them 😢 because I told them I booked not the deluxe one but whatever available on that day, can be given to me, and give a little consideration since I had post operation and I didnt sleep for a night and the hassle that I had been during my stay. They shown me the 23th floor premiere type and would charge me supposed to be but since I was telling them about I didnt chose the deluxe which is higher than what I paid for in the deluxe category. So they gave me the premiere room. On that night is slept 12 hours 🤣. I didnt hear any noise from that side room number 2303.. and I was just staying whole day in my room. I like the room too much. Because the vibe is good. I left the place happy 😊 The people working here are so courteous and so kind. They try to help in anyway they can. I can feel them that they are trying to help me in my situation but since the building is old and need really to be updated. Maybe ill come back for the 3 reasons: the staff and the halal dining. Oh, the chef is fantastic and really go extra mile to make sure that the guest can have a good breakfast in the hotel. So if you want to stay here in berjaya, please book the premiere type of rooms or all rooms located in higher floors. And at the right side of the main entrance far from streets and the clubs. Then search for chef ramzu in the dining he is accommodating perosn and would love to make your stay pleasant there 😀 All in all facility, and location is not good but staff if I could rate 15 from...

I have been staying in this hotel for a week. I booked directly without any agency. The picture advertised the facilities promising a 3 to 4 star look. However, it was just a thousand of words pictures from its reality. The room that i book were actually not that i book in advance but i was given temporarily room due my wrongly book on arrival date in early checkin. Which is i booked a double bed. But receptionist have told that i can change my room that i booked before. ||Make it short, when entering the room 1811 this what i found:||1) The furnishing is oldies non upgraded.|2) The carpet is having a lot of spot of stain including a burnt carpet iron.|3) The 90’s central air conditioning was having a squeaky sound of fan. Where there is malfunction i need to call engineering to fix it due motor fan was malfunctioning.|4) The curtain is so classic 90’s style with untidy loop.|5) The chip and flaky wall|6) The shower head rust and slow flow,|7) The non smart tv with unclear view of channe without any info tag. |8) The mini fridge is not working|9) The wardrobe vintage 90’s with squeaky sound|10) The furniture having scratches everywhere.|11) The gym is incomplete and eerie space to use.|12) The swimming pool is only for kids|13) Avoid connecting room is possible. There is one Saturday night party goers were checking in next to my room 1812, were having party until 4am. It takes me twice to call receptionist to instruct lowering down their music and sound voices. The multiple door banging along the corridor was super annoying. |14) The lobby were super moderate space where some guest unable to spot their waiting chair. |15) Along outside were quite pack of people wandering around and i found out some agencies renting berjaya hotel for interviews job application abroad activities. It takes 5 days the lobby were full of candidates applying and this make very difficult for a guest to wandering around at the lobby and asking to receptionist. However, those concierge team able to organize the situation and giving priority for the guests comfort. This actually not acceptable as 3 star hotel to accept and receive mass volume of application job renting the space because its very inconvenient for the guests |Comfort.||Nevertheless, what i have a positive findings during my stay is:||1) The staff is helpful but not approachable. Need to more training in customer service skills.|Especially the concierge team needs to be more approachable to the guest.||2) The buffet breakfast according to the concept malaysian style but the taste and the presentable not up to standard. Need to improve on the concept of breakfast especially continental breakfast style.||3) Have 3 lift to accommodate the guest to use during the peak hours.||4) The amenities of bedsheet is so comfy and the housekeeping is very tidy and well organized.||5) The location of convenient store 24 hrs 7 eleven just 2 minutes walk with Japanese and Chinese well moderate restaurants.||6) A massage parlor just 3 minutes walk and cheap. There call it Taipei spa. And the opposite building is the onsen spa. Those for relaxation may try and enjoy the service. ||7) Booking grab is easy to locate the location. But lack of drop off space for guest to enter the hotel. But the bell boy is well attentive to help guest especially elderly and family group. But i spotted the ramp for access wheelchair way too steep. This is hazard and the management need to fix as soon as possible. Its too way of NO to me that ramp as its very dangerous and inconvenient for disable and immobilized guest. ||Thats all for my review. Hopefully there some major changes need to improve for future. I hopefully with changes could more consistent convenience...

I have been staying in this hotel for a week. I booked directly without any agency. The picture advertised the facilities promising a 3 to 4 star look. However, it was just a thousand of words pictures from its reality. The room that i book were actually not that i book in advance but i was given temporarily room due my wrongly book on arrival date in early checkin. Which is i booked a double bed. But receptionist have told that i can change my room that i booked before.

Make it short, when entering the room 1811 this what i found:

1. The furnishing is oldies non upgraded.
2. The carpet is having a lot of spot of stain including a burnt carpet iron.
3. The 90’s central air conditioning was having a squeaky sound of fan. Where there is malfunction i need to call engineering to fix it due motor fan was malfunctioning.
4. The curtain is so classic 90’s style with untidy loop.
5. The chip and flaky wall
6. The shower head rust and slow flow,
7. The non smart tv with unclear view of channe without any info tag.
8. The mini fridge is not working
9. The wardrobe vintage 90’s with squeaky sound
10. The furniture having scratches everywhere.
11. The gym is incomplete and eerie space to use.
12. The swimming pool is only for kids
13. Avoid connecting room is possible. There is one Saturday night party goers were checking in next to my room 1812, were having party until 4am. It takes me twice to call receptionist to instruct lowering down their music and sound voices. The multiple door banging along the corridor was super annoying.
14. The lobby were super moderate space where some guest unable to spot their waiting chair.
15. Along outside were quite pack of people wandering around and i found out some agencies renting berjaya hotel for interviews job application abroad activities. It takes 5 days the lobby were full of candidates applying and this make very difficult for a guest to wandering around at the lobby and asking to receptionist. However, those concierge team able to organize the situation and giving priority for the guests comfort. This actually not acceptable as 3 star hotel to accept and receive mass volume of application job renting the space because its very inconvenient for the guests Comfort.

Nevertheless, what i have a positive findings during my stay is:

1. The staff is helpful but not approachable. Need to more training in customer service skills. Especially the concierge team needs to be more approachable to the guest.

2. The buffet breakfast according to the concept malaysian style but the taste and the presentable not up to standard. Need to improve on the concept of breakfast especially continental breakfast style.

3. Have 3 lift to accommodate the guest to use during the peak hours.

4. The amenities of bedsheet is so comfy and the housekeeping is very tidy and well organized.

5. The location of convenient store 24 hrs 7 eleven just 2 minutes walk with Japanese and Chinese well moderate restaurants.

6. A massage parlor just 3 minutes walk and cheap. There call it Taipei spa. And the opposite building is the onsen spa. Those for relaxation may try and enjoy the service.

7. Booking grab is easy to locate the location. But lack of drop off space for guest to enter the hotel. But the bell boy is well attentive to help guest especially elderly and family group. But i spotted the ramp for access wheelchair way too steep. This is hazard and the management need to fix as soon as possible. Its too way of NO to me that ramp as its very dangerous and inconvenient for disable and immobilized guest.

Thats all for my review. Hopefully there some major changes need to improve for future. I hopefully with changes could more consistent convenience...