Luna Ristorante Italiano — Restaurant in Mambajao

Very disapppionting!! We love pasta and pizza but this, I don't know how they serve foreigners maybe they are special but all I can say is we are very disappointed. Me, my fiancè and her mom had lunch at Luna Ristorante on march 5, we ordered pizza, spaghetti carbonara, and luna salad. The salad arrived after 15 minutes from the time our order was tsken, the pizza arrived after 40 minutes, and the pasta arrived after 50 minutes. The pizza is not very bad at all, thin, crispy crust amd the luna salad is so so with of course a local brand canned tuna in it. The carbonara still smells the kind of milk they used, no herbs or any spice that would give it a smell of an italian cooking. The service is very slow and one lady was saying "buang mo" (you're all crazy) after talking to someone in the window passing our table while saying it. No one is available for us to call if we need something we still have to shout so they will come to us. Food is pricey for its quality. Not worth it. One more thing include in your price a garlice bread or 2 to just compliment the lousy taste of the carbonara (the carbonara smells and tasted like using a powdered milk). We dont think because it's not peak season thats why the service and food quality is not good. You should be consistent. Not very happy at all. This is not the kind of "authentic Italian" restaurant we are expecting. We have been to many different italian resto but this one is disappointing. There's no serving spoons even, I still have to ask for it but they only gave me the regular spoon and fork. Sorry but not sorry, I hope you...

If I could give zero stars, I would. The owner of this restaurant is not only rude and unprofessional but also has terrible communication skills. Their response to feedback is filled with hostility, poor grammar, and an arrogant attitude. Instead of addressing customer concerns politely, they blame the guests and make excuses for their incompetence.

Arriving with a group of people is not an uncommon occurrence in the restaurant business. A professional establishment would know how to handle it gracefully, not lash out at customers and lecture them about reservations. Furthermore, the food was mediocre at best, so it’s not worth enduring the owner’s rude behavior and inability to provide decent service.

If you’re going to run a restaurant, learn how to treat customers with respect—and maybe take a grammar class while you’re at it. Avoid this place if you value good service and a pleasant dining experience.

Is this what you call an Italian restaurant? It’s more like a carinderia. 🤣 save your money and time,...

Absolutely horrendous experience! Both the service and the food were beyond disappointing. It took over an hour just to fix our orders, which were wrong to begin with. When the food finally arrived, it was bland, poorly prepared, and completely underwhelming. We spent over 5,000 for what felt like a complete waste of time and money. To add to the frustration, the staff seemed indifferent to our concerns. This place is an absolute disaster, especially for groups. Avoid at all costs!

To add with: This low-class fake italian restaurant seems unable to accept honest reviews as they clearly hit a nerve. We regret not checking the reviews before coming here & might have been better off eating at a carenderia, as the owner suggested. Claiming freshly made pasta/pizza while defrosting it according from your staff. Excuse me...