Japanese Restaurant Matsunoya — Restaurant in Mandaue

This store is delicious, and the atmosphere is good. So today was my third visit. But today was really unsatisfactory. There is a mistake on the order when she came to get the extra menu. We ordered two pieces one order, but she said two orders. we took it with the same meaning because we said two pieces.

After the menu came out, we said that we ordered "two pieces". and she said "I said two orders" when she was repeating, then we recognize this about miscommunication. But she keep said the same thing about three times. And she said like it was our fault.

We're foreigners and I think there could have been an error for communicating. But are we here to fight? I was so embarrassed as she tried to argue that it might have been each other's fault. And she went to cancel one order, and she never coming back. So my sister went to front to ask, and that clerk said ”it’s complimentary service, so just eat.“ like this. But her face is really not good and with not smile. Of course, we feel bad also. Do we have to smile if it‘s complimentary?

I loved this store so much that it was my first time taking my mom here. Thanks to you, we are coming home feeling really broken.

⭐️ I have experienced the worst service, and I don't think I'll ever come back. I don't recommend...

We decided to go an adventure by trying highly rated restaurants in the city. This one will be first of many. You are greeted by red tori gates into an open dining area with hanging notori’s and busy lady servers in kimono. There are many options on the menu, with reasonable priced food and drinks. Food is good, and I was happy to see the offer the extra large Suntory highball. Heading back to this place for sure. Only drawback is their menu presenting prices that’s not VAT inclusive can be misleading, and it’s required by law that menu pricing is inclusive of it. Salmon was t served chilled, and being a fatty fish, it was “sweating” when served, but that didn’t deter us from consuming it. Cigarette smoke coming from the function rooms aren’t properly ventilated out of the building and seeps into the non-smoking dining area which is tolerable but quite bothersome for us being a family of asthamatics. To conclude, we are heading back as we really enjoyed our visit, the place itself, food and...

The outside seems a little gimicky, with a bamboo segway at the entrance to go into the restaurant. You walk in and it’s a festive decor with lanterns hanging from the ceiling. You notice there is a second level of seating, staff seems to look busy and keeps shouting out japanese phrases, I usually find this protocol when guests comming in or leaving establishment, but based on observation not sure why staff seemed to do it more than necessary.

I placed order for salmon bowl and karagi. Both pretty good maybe slightly higher than nonki quality, I am a little annoyed that I had to ask for dipping bowl and soy sauce since I did order something that required it.

Othwr than that it was a decent experience and I would...