Jollibee - SM City Pampanga — Restaurant in Pampanga

The service here is absolutely terrible. I ordered food to go and patiently waited 30 minutes. When I went to ask the girls up front where my order is, they just looked at me and continued filling other orders. Poor customer service. I have patience but that was ridiculous. I only got my order after telling the manager about the 35 minute wait. Hectic environment. Never coming back to this...

Waited nearly 30 mins for my food only to be met by the same response of a held up hand and "wait". We didn't even get a whole sentence worth of explanation on how our order was doing, just a single word. Such a disappointing experience to say the least. Thought that the customer experience was valued at this place, I guess...

So far the most disappointing Jollibee branch we've eaten. Just look at the photo of chicken, it looks like it is just a bone covered with breadings. And the spaghetti on our other order is only half of the supposed advertised amount. Should you encounter similar issue like ours, ask the management to replace it...