Jollibee Mexico Highway — Restaurant in Pampanga

⭐⭐ I’m giving this Jollibee branch 2 stars because this is the only Jollibee I’ve been to with such poor service. The service crew isn’t mindful of their tasks—they don’t even ask whether your order is for dine-in or take-out. Customers have to clarify it themselves.

There’s also one crew member, who happens to be gay, who was very rude and didn’t even smile or act approachable. The staff overall lacks friendliness, which you would normally expect in a Jollibee. On top of that, they charge for gravy, whereas other branches are generous with it. They’re very strict with gravy servings, and the waiting time is too long—it takes more than 30 minutes to get your order.

I hope they replace the crew at this Jollibee branch. Ordering from this fast-food place is far from...

I frequently order through the drive-thru at this location, but I’ve noticed a recurring issue that’s very disappointing. They often upgrade my meals to medium or large sizes without even asking if I want the upgrade. This has happened multiple times, and it feels dishonest and inconsiderate towards customers.

It’s frustrating to see this kind of practice, as it feels like they’re just trying to increase the bill without regard for what the customer actually wants.

I hope they address this issue and start valuing their customers’ choices. A simple question or confirmation before making changes to orders would make a...

Long line and took wrong orders on the get go. Ordered peach mango pie, they gave me a tuna pie 😞. Only found out after I got home since the packaging says peach mango pie. I can't eat any fish so the pie became a waste. Aside from that, food was your average Jollibee experience located next...