Starbucks E Rodriguez — Restaurant in Quezon City

Not sure why the manager on duty, when asked for a straw so that we can drink the iced tea we just paid for, rudely said that we need to step out of their establishment if we want to consume their drinks with a straw.

Sounded quite absurd that after purchasing drinks and pastries, we'd be asked to step out of their establishment, not for covid-related reasons, but simply because we asked for straw to consume their drinks. The straws they have, by the way, are the paper-type straws, which melt away after spending some time being submerged in any wet environment. I would understand supporting a no-straw campaign if their straw was plastic, but theirs was paper-based, so being (rudely) asked by the manager on duty to step out after we asked for straws, did not really make sense.

Again, if the Manager on Duty asked us to consume their food and beverage outside due to covid reasons, I would have perfectly understood. However, they do ask proof of vaccination upon entry, and only those who have been vaccinated are allowed to dine inside. And being told verbatim: "you can eat and drink here but if you want to use straws, you will have to step outside" in a very stern and rude manner was just a bit too much for us especially after being loyal starbucks customers for two decades now, and knowing the standard of customer experience they always try to uphold.

Will not go to this...

We ordered via drive thru. The branch had very few people inside, and only 1 car was ahead of us, but our orders took an unusually long time.

My order is a soy latte and instructed to mix in sachets of sugar. My companion ordered a macciato with extra shot of espresso

After the long wait, my coffee was handed to me with the sugar not mixed in. It's just common sense to mix the sugar to a drive thru order aside from the fact that I instructed to mix in the sugar. They expected that I open my cup inside a moving vehicle to stir in the sugar. I have to wait til we get to our destination to mix in the sugar and drink my coffee.

As per the macciato, They also forgot to add the extra espresso shot.

Worst of all, I ordered sub soy because I am intolerant to lactose. I have to go back to the comfort room several times during my shift at work after I drink my coffee. Not to mention the discomfort I felt for hours.

What if I am not just intolerant? What if I had allergies? The neglect and being irresponsible could kill people.

The cherry on top that really upset us is that while we are waiting for our orders, the baristas are just chitchating as if they dont care if the customers are getting disappointed.

This is not the service we expect...

The service, food, and drinks were great, just like in most Starbucks branches. I tried the Red Velvet Whoopie Pie and I liked it a lot! Besides being addicted to marshmallows, I do love me a good red velvet, and theirs was good!

Going in a different direction though, the ambiance of the branch is lagging behind every other Starbucks I've been to. I started going there back in 2010 and the last time I was there as a regular was in 2016 before I graduated from Trinity University of Asia. They hadn't changed or fixed anything in there since then, as far as I know.

I did go there once in mid-2022 with my friends but it was jam-packed and we ordered takeout, so I didn't really notice how dated and damaged the place really was. But tonight, I noticed. The ceiling panels are all discolored and dingy now, the paint has air bubbles from either moisture or water damage, there's a hole in the wall near the bathroom, and it's overall just not as sleek, spaceous, bright, and modern as the other branches. I don't know how a Starbucks branch can renovate if there is always a demand for it in the area, but that branch definitely has seen better days and needs a proper...