Mazaya Vegan & Vegetarian — Restaurant in Krakow

For people without strong food allergies, this seems to be a great restaurant. I wouldn't recommend this place to people who have food allergies though. I asked what I could eat that doesn't have what I am allergic to (gluten and a couple other things) inside. Of course, it is tricky not speaking Polski, but someone helped translate, and they enthusiastically said I could eat anything. Being skeptical, I asked a second and third time just to make sure, and made my order. When I was eating it I noticed noodles mixed into the rice, so went back up to the counter to ask about the noodles, and of course, they contained gluten. They were kind to make me a replacement dish, but I don't think they really understood that the damage had been done already. As pain in the gut and the head was coming on, I tried to explain to the manager why the situation was frustrating (paying to have a physical reaction that usually takes three days to recover from). He kindly offered an apology, but when I gently asked how a refund would be, he said, "that wouldn't be good for us." Honestly, I don't care so much about the money refund (though I personally would try to be as generous as I could if the roles were reversed), as much as the lack of understanding around food allergies as an established restaurant and the impact that has on some customers. And it is totally ok to say "i don't know," which is much better than saying, "yes you can eat everything here." Like I said, good restaurant, but it was quite disappointing how they handled...

the food was amazing, the service was very very bad, the waitress was very rude when we asked her anything and when we got our food late we got it without any eating supplies and without the pita bread we had ordered so we were just sitting there with a bunch of food on the table. we asked her to bring the utensils and she was very rude. when we initially ordered they didn’t tell us that some of the food came with appetizers so we had to order extra and then we had more than we wanted. i consider this a scam as i spent 99 zloty on the appetizers, and on top of that they were extremely rude. i wouldn’t...

A place with a tasty Vegan food. This Falafel you see on the pictures was delicious. Self service, but once your order is ready, it will be brought to your table.

You can dine in or take away. There’s gas heating inside. Music, if its on, does not distract at all.

Like this place. There’s a bridge nearby and you can walk along the river afterwards: reach old castle. Kazimierz is also walking distance away.

Highly recommend this place. Been there quite a few times already and never disappointed with the...