O Chico — Restaurant in Angra do Heroísmo

I am writing to formally lodge a complaint regarding the meal and service I received at your restaurant.

During my visit, I ordered grilled swordfish with boiled potatoes and vegetables. Unfortunately, the meal fell far below expectations:

The swordfish was dry, suggesting it had been taken straight from the freezer to the grill without proper preparation.

The boiled potatoes appeared to have been reused from an earlier meal; they were clearly dry and lacked freshness.

The vegetables had a sour taste, indicating they were not in suitable condition for consumption.

When I raised my concerns, my complaint was dismissed, and I was told that “everything was good and fresh.” Despite this, I was charged for the meal, which I find completely unacceptable given the poor quality of the food and the refusal to acknowledge my concerns.

I hope this complaint will be taken seriously and that measures will be implemented to prevent similar situations in the future, both in terms of food quality and...

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