Burger King — Restaurant in Faro

Complaint Regarding Staff Behavior at Burger King Faro

Dear Owner,

I hope this message finds you well. I am writing to bring your attention to an issue I have encountered multiple times while picking up orders for Glovo at your Burger King Faro location. Today, I went to the mall to collect an order. Initially, the system showed that the order would take 10 minutes to prepare, but after only 2 minutes, it was marked as ready. When I arrived to pick it up, I rang the bell once and waited for 5 minutes with no response. After ringing again, a lady came out with the order and started shouting at me, questioning why I rang twice. She seemed to assume that we work for Burger King, which is incorrect. This is not the first time I have faced such an issue—it has happened around eight times now. Either the order is marked as ready when it is not, or there is miscommunication regarding pickup times. I kindly request you to address this with your staff, reminding them to be polite and professional with everyone, not just customers. It is important to maintain a respectful work environment for all parties involved, including delivery partners.

Thank you for your time and consideration. I appreciate your prompt attention to...

hello ladies and gentlemen I send this message for this shop owner.I work for Glovo. Today I received an order from Burger King. They were showing me that the order was ready. When I went to pick it up, I waited for 30 minutes for this order.I spoke to worker about why he showed the order as ready if it wasn't ready. But there was no one there to listen to anything.No restaurant in Faro works like Burger King does.First, prepare the order and then click Ready. If the order is not ready, do not write...

The crispy chicken saving menu is one of the best things they have available, I just wish I could give a higher review but I have caught spoiled brownies (with ice-cream) while having takeout 3 times so far and for a 2,50€ desserts it's quite disappointing such a thing is happening. I won't be buying it anymore... It used to be my favorite thing and the spoiled ones tasted like they were drenched in soap, it's awful. I suggest the staff to keep an eye for any contamination or the dates of...