Este Oeste — Restaurant in Lisbon

Embarking upon a culinary journey at "Este Oeste," one anticipates an amalgamation of flavors and an experience that transcends the ordinary. Regrettably, the venture into this gastronomic realm was marred by an exasperatingly dilatory service, transforming what could have been a symphony of tastes into a languorous wait, where time seemed to decelerate, enveloping the diners in a bubble of anticipation and mounting hunger.

Upon entry, the ambiance suggested a serene yet promising dining experience, with an aesthetic that whispered tales of both Eastern and Western culinary traditions, promising an eclectic fusion that piqued our curiosity. However, as the minutes morphed into what felt like eternities, the initial excitement ebbed away, leaving behind a vestige of what could have been a rapturous meal.

The service, or the lack thereof, was egregiously tardy. It took an astonishing 40 minutes for our orders to transition from mere promises on the menu to tangible dishes we could finally savor. This protracted interlude between order and fulfillment was not merely inconvenient; it was a veritable affront to the principle of hospitable service, transforming hunger into ennui.

Our patience, initially abundant, began to wear thin as the wait stretched on, exacerbated by the fact that attempts to inquire about the delay were met with perfunctory responses, lacking in both empathy and informativeness. This disheartening experience was akin to being stranded in a culinary limbo, where the anticipation of gastronomic delight was gradually supplanted by a despondent resignation.

When the dishes did grace our table, they were met with a reception that was, unfortunately, colored by the preceding ordeal. While the flavors hinted at the potential for a transcendent dining experience, the joy of discovery was tarnished by the preceding vexation. It was a poignant reminder that the enjoyment of food is inextricably linked to the context in which it is served, and that even the most exquisite flavors struggle to shine through the pall of disappointment.

In reflection, "Este Oeste" presents a paradox, offering a glimpse into what could be an exceptional culinary journey, yet hamstrung by service that is not just slow but glacial, challenging even the most patient of patrons. One departs with a mélange of what-ifs, pondering the exquisite symphony of flavors that might have been had the service risen to meet the ambition of its menu.

To future patrons, I extend this caveat: brace yourselves for a test of patience, for at "Este Oeste," the passage of time seems to fall into a peculiar torpor, and hunger may well become your closest companion before you have the chance to judge the merits of the cuisine itself. In a world where time is a commodity of unparalleled value, one must question whether the potential for culinary delight justifies such a protracted investment of one's...

Bank holiday (1st of May), a friend and I decided to go this place to have some drinks on their terrace. No indications on google, or on the premises, they would close earlier or having reduced service, due to bank holiday. As soon as we sat down, we were approached by a waiter letting us know there was no table service, we would have to get our drinks inside by ourselves. Ok, so my friend goes inside, and the bartenders inside get upset when they hear my friend "Lady outside told me to get my drinks here". They argue between themselves saying there should be waiters outside helping out. Finally my friends comes over with our drinks, we enjoy them. After a while he gets up to get another round and guess what?? They had closed the glass door to the terrace! We got up walked outside CCB, found a smaller business a few meters away that was happy to take our money. Fancy place, horrible...

The service was extremely poor! We came with two young children and the staff were reluctant to accommodate us -they originally showed us a table with no room for high chairs. Next they told us the outside area (with larger tables and ,therefore, more space) was closed when it was clearly open with a couple of other customers sitting there. As we were seated we saw more and more people being shown to their tables outside; clearly the terrace was not closed. All the other tables received their drinks and food before us despite the fact that our family was seated 45 minutes before the majority of others. One waitress proceeded to ignore the whole family when we were trying to catch her attention to find out why it had taken almost an hour to get a bottle of water. It was a great shame seeing as the restaurant had lots of potential and was very...