Burger King - NorteShopping — Restaurant in Matosinhos

This is a Burguer King restaurant like many others out there. All clean and well organized and presented where you can see people working in real time preparing your meal.

It took about 10 minutes to get my meal and when I got to my table and opened the paper that covers my hambúrguer the shock was BRUTAL like the name of the menu I chose - Brutal Bacon

You can see the picture that is in my review with what they advertise in the location and what I was served.

The look was so bad, but so bad that it almost seem that someone puked something.

Bread completely soaked, 1 little slice of tomato or at least similar and 2 little pieces of almost raw bacon all covered with a horrible sauce in taste and vision

I immediately returned to the restaurant and asked to talk to the manger that was polite and with a absolute sense of not knowing what to say, offered to make another one but also saying that with the ingredients they had they could never do something similar to the photo.

My will was to refuse and get my money back but with the complete desilusion I felt in the manager I accepted asking her if as manager that hamburger was according to Burguer King quality standards as she couldn't answer

The second Burguer came as the first one being the only difference having 2 slices of tomato.

I returned to the table where I left the hambúrguer untouched.

The difference between what they advertise and what they serve is ridiculous and in my point of view is criminal and all clients should simply refuse to be deceived like this

Burguer King is completely and totally removed from my list of...

Vim com minha família para fazer uma refeição. Mas depois de ver aquela sujeira toda, desorganização no atendimento...tínhamos uma sensação depois de os observar que não sabem o que é que estão a fazer... duas pessoas com cotovelos no balcão para receber pagamento na caixa e cerca 4-5 pessoas no atendimento. Aperciam todos ao mesmo tempo, depois fugiam todos para cozinha para buscar algo que faltava no pedido... os funcionários andaram literalmente patinar na gordura que havia no chão! Um não caiu foi por um triz só porque se agarrou em alguma coisa. Lixo espalhado por todo lado! Dentro de balcão de atendimento, no balcão atendimento os talões que clientes deixaram para trás...bebidas no chão, lixo nas mesas, perto da máquina de bebidas! É um desastre! Nunca vi um Burger King tão sujo e desorganizado. Acabei por ir comer com mimha família ao Macdonalds e quando voltamos passado cerca de 1 uma hora para pedir gelado, porque gostamos muito de gelado no cone...estava tudo na mesma! Nada limpo e confusão continuava...esperamos pelo gelado cerca 15 minutos!!! Que só tirar para cone e entregar ao cliente... Não voltarei, em recomendaria a ninguém, pelo menos até haver essa sujidade e...

It's unbelievable that when you ask for ketchup on a BK they Tell you it's 5cents for every extra tiny 10g pack (they only give you 3 on the tray and sometimes you even have to remind them) - a restaurant that makes you order on a Screen, then stand and wait..... And then hand you a burger that looks nothing like the picture and not to forget the one...