Umi Sushi - Olhão — Restaurant in Olhão

Once again, I was disappointed with a sushi restaurant in Olhão. I can't help but think that they are desecrating Japanese food. To them, a restaurant is nothing more than a way to make money. As they are obviously not Japanese I wonder why they don't open an establishment featuring their own country's food.. which they would surely be more proud of and understand better. I'm quite surprised to hear that they have branches both in Olhao AND Tavira and cannot help but question the palates of those who rated this place as 'delicious'. It's not!

So there's a penalty if you order something that isn't tasty and leave it uneaten at the end of the meal? Shouldn't it be the restaurant that serves inferior food that has to pay a penalty?

There were almost no vegetarian options, so we asked, "Do you have vegetable tempura?" and was served mostly fruit sushi. Now, if you know sushi for vegetarians , you'd imagine cucumber, Japanese pickles, or fried tofu.. but mango and strawberry sushi? That's fruit - not vegetable! Using fruit for sushi is crazy - soon they'll be serving strawberry sushi topped with whipped cream and chocolate.

Also, the nori seaweed smelled old and damp. In my travels I have visited several 'sushi restaurants' in Portugal and sadly have to report that the nori at every restaurant was old, lacking the characteristic fragrant aroma of nori. If you don't know how to handle seaweed, don't open a sushi restaurant.

They probably don't even have a good sense of smell, considering they employ waiters who have noticeable underarm odor.

The service was also substandard.. it was basically 'service with a scowl` - so when back in Olhao I will certainly not revisit. If the owner was smart, they would change the establishment to another food style immediately.

Maybe to something they...

Asunto: Queja por servicio deficiente en UMI SUSHI, Olhão, Portugal

Estimado equipo de UMI SUSHI,

Me dirijo a ustedes para expresar mi profunda insatisfacción con el servicio que recibimos en su restaurante el pasado 27 de diciembre en R. Vasco da Gama, Olhão, Portugal. Aunque la calidad de la comida fue aceptable, la experiencia general se vio empañada por varias deficiencias en el servicio.

En primer lugar, me gustaría señalar la falta de claridad en el menú, que solo está disponible en portugués. Aunque comprendo la ubicación del restaurante en Portugal, hubiera sido apreciado contar con una versión en inglés o, al menos, recibir una explicación detallada del menú por parte de los meseros. Esta ausencia de información contribuyó a la confusión durante la orden.

Además, nos decepcionó la falta de orientación por parte de los meseros sobre la metodología para hacer pedidos. A pesar de pedir 8 unidades de sushi, 1 sopa Miso, 2 cervezas y 1 Coca-Cola, no se nos proporcionó información sobre el formato "coma todo lo que quiera". Esta falta de comunicación generó confusión y afectó negativamente nuestra experiencia.

La barrera del idioma también fue un problema significativo. La comunicación con la mesera fue sumamente limitada debido a la falta de dominio del portugués, español o inglés. Esto no solo dificultó la interacción, sino que también contribuyó a la sensación de que el personal no estaba comprometido en ofrecer un servicio de calidad.

Aunque la calidad de la comida fue satisfactoria, considero que la falta de explicación clara y la aparente falta de interés por parte del personal en proporcionar información adecuada constituyen una deficiencia significativa en el servicio. Recomiendo encarecidamente mejorar la capacitación del personal en la comunicación con clientes de diferentes idiomas y garantizar una presentación clara del menú y la metodología de pedidos.

Espero que tomen en consideración estas observaciones para mejorar la experiencia de los clientes en el futuro. Aprecio su atención a este asunto y confío en que tomarán medidas para abordar estas preocupaciones.

Subject: Formal Complaint Regarding Service at UMI SUSHI Restaurant in Olhão, Portugal

English:

I am writing to express my dissatisfaction with the service received at UMI SUSHI in Olhão, Portugal, on December 27th. Despite enjoying the food, the overall experience was marred by poor communication and a lack of explanation regarding the ordering process.

The menu is exclusively in Portuguese, and the waitstaff failed to inform us that it was an all-you-can-eat menu. Additionally, they did not explain the methodology for placing orders. We ordered 8 sushi units, 1 Miso soup, 2 beers, and 1 Coca Cola, totaling €41.

The communication with the waitress was severely hindered as they did not speak Portuguese, Spanish, or English. I recommend ensuring clear communication about the ordering process in the future.

While the food was enjoyable, the lack of transparency in the ordering process left a negative impression. I believe there was a lack of good faith on the part of the staff who attended to our order.

Português (Portugal):

Venho por este meio expressar a minha insatisfação com o serviço recebido no restaurante UMI SUSHI, em Olhão, Portugal, no dia 27 de dezembro. Apesar de ter apreciado a comida, a experiência geral foi prejudicada pela fraca comunicação e falta de explicação sobre o processo de pedido.

O menu está exclusivamente em português, e os funcionários não nos informaram que era um menu "coma tudo o que quiser". Além disso, não explicaram a metodologia para fazer os pedidos. Pedimos 8 unidades de sushi, 1 sopa Miso, 2 cervejas e 1 Coca-Cola, totalizando 41€.

A comunicação com a empregada de mesa foi severamente prejudicada, pois não falavam português, espanhol ou inglês. Recomendo garantir uma comunicação clara sobre o processo de pedido no futuro.

Embora a comida tenha sido agradável, a falta de transparência no processo de pedido deixou uma impressão negativa. Acredito que houve uma falta de boa...

I would expect a better service coming into this small restaurant. We had a reservation for 4, took a little while until someone would care to guide us to our table. After being ignored for 15min and seeing other clients that had arrived after us being served first, we had to force a waiter to stop by to take our drinks. We are Portuguese living in Portugal and the staff asked us to speak english.. Food was delivered fairly quickly and the quality is alright overall. The gyozas were very soggy and dripping in oil though. We went on a friday night (the most expensive night of the week on their menu). Deserts are not included and we preferred to have a good one for cheaper somewhere...