bolhão bbgourmet — Restaurant in Porto

On September 8th, we went for the third time to BBGourmet in downtown Porto. We are people over 70 years old. Upon arrival, I asked where the bathroom was, and I was told it was upstairs. I went up, found no one there, and entered the bathroom. Suddenly, a young Black woman, apparently an immigrant, appeared out of nowhere and started screaming at me to get out of the bathroom. I told her I needed to use it, and she slammed the door with such force that it nearly hit me in the face, all while shouting insults and telling me to go to hell.

This was not only shocking and disgraceful, but also a humiliating experience. When I asked her who the manager was, she arrogantly claimed that she was the manager — which was obviously a lie. I went downstairs and asked a waiter at the bar, who didn’t speak English, and then this same young woman appeared again, yelling in Portuguese that she was the manager.

The entire situation was outrageous, disrespectful, and completely unacceptable. To treat tourists this way is already appalling, but to treat an elderly person with such aggression and lack of decency is beyond comprehension. It shows a total absence of respect, professionalism, and basic human principles.

I later called the restaurant, and another young woman answered, claiming she was the manager and that she would “speak to the employee.” Her tone, however, was dismissive and unconvincing, as if nothing would actually be done.

I demand that the administration of this establishment take serious and immediate action against this employee. What happened was unacceptable, humiliating, and disgraceful, and if BBGourmet cares at all about its reputation, it must ensure that such shameful incidents never happen again.

Your answer is shameful and you allowing this to happen again. I hope have video cameras f you have it just...

They are racists. I was there twice during my trip. First impression was good. The waiter has very wellcoming attitudes and good services were provided. Second time when we were there, we ordered 4 main dishes including octopus. But we didnt get what we ordered but cod fish with chips. We asked if there was a mistake. Then after the waitress served all the dishes she finally mentioned that there was no more ingradiants for the octopus dish so she changed the dish without asking, without mentioning. That already made me feel very upset. She didnt even apologize. But we just took it as if it’s not her fault cos we didnt wanna ruin our trip and the time. Then when we asked for the bill, there were 2 things wrong. 1, they charge us one bottle of wine instead of a glass. 2. They put the same price as if we had octopus(octopus dish was 19e, and the cod dish was 14.) I felt it was wrong and obviously we were duped and looked down. Till the end, they still pretend they didnt do anything wrong. The food was okay, but will never ever visit again. So if you go there, always check the bill...

The waitress tried to ignore our table from 2m distance, imitating help to her colleague with cleaning one table, until her senior colleague pointed it out, so she had to address our table, but in quite an unwilling manner (while being polite and speaking good English). They did not have the white port wine which was on the menu. No port wine. In Porto. Lupins (nibble beans) are over-salted. Atmosphere = none. (We were on the terrace). No smiles policy seems to be applied to all personnel. Also, it took more than 10 minutes to bring us two glasses of wine with a portion of nuts, having 80% of their tables empty. And to top it all, they charged me 10,40€ instead of 10,00€ for a glass of 20yo port wine, giving as excuse the fact that it was the last serving of the current bottle so the waitress allegedly served me more than I should have gotten - to my opinion, the 50ml were not even there.. and the last serving of a port wine is not considered to have any "noble fallouts" as it is with red wine or ale.. Pity, because the...