Subway — Restaurant in Vila do Conde

Terrible experience.

We used to be loyal customers, but something has changed over the past months, and not for the better.

The food is now served in baskets, with ingredients pre-weighed and ready for sandwiches, which feels impersonal and unappetizing.

The biggest issue, however, is the poor prioritization of in-store customers. At around 15:00, we were the only customers, yet the staff seemed more focused on fulfilling Uber and Glovo orders. One employee was sitting at a table eating while still in uniform and wearing a hair cover—this felt unprofessional and uncomfortable for everyone involved.

Adding to the disappointment, the cleanliness was appalling. Every table inside was dirty, and the outside seating area was even worse. Trash, including a discarded cigarette box, was left on tables and under them. When an employee finally went to “clean,” they simply pushed the cigarette box to the ground with the other debris, leaving it there.

To make matters worse, the ingredients no longer seem as fresh as they used to.

My advice: don’t waste your time here. The standards have clearly dropped, and this place is no longer...

This is the only outlet in and around Póvoa de Varzim and Villa do Conde. Visited for a take away for dinner. It was not busy. We ordered for a Chicken Tikka and vegetarian Patty half subway each in Italian bread with cheese. It was ready in no time and both were tasty. Definitely a case to repeat as reasonably priced. Only thing it is too far...

Infelizmente, depois de mais de um ano a frequentar este Subway, sinto que é altura de deixar um comentário. No início, a experiência era bastante positiva, mas tem vindo a piorar significativamente. Atualmente, cada visita é uma decepção.

Há sempre pessoas diferentes a trabalhar, o que em si não seria um problema se tivessem formação adequada — o que claramente não têm. Os wraps vêm completamente ensopados, os sanduíches saem frios, o atendimento é extremamente lento e, no geral, nota-se uma grande falta de organização.

Estou muito desapontado com a gestão deste espaço. Já não há qualquer consistência ou qualidade no serviço, e por isso, decidi que não voltarei a este estabelecimento. Uma pena, porque já foi...