Ristorante Pizzeria S. Martino Prestige — Restaurant in Vila Nova de Gaia

We have ordered two pizzas, and some beers. Beers were brought right away but then we waited for over 90 minutes, during that time staff has not even looked at us - I wanted to order more beers, but had no chance.

When I was seen and could ask where is the problem, we were fooled that there is some contemporary problem in the kitchen, while all the other tables were served without problems, also having pizzas... Suddenly second waiter showed up to remind our order... "Everything is fine, we have your order registered... but can you repeat what was it?" LOL.

Obviously they forgot our order which would be perfectly fine if we were told so, instead we were told that it is already in progress and the manager allegedly promised to deliver our pizzas within 7 minutes, since that we waited another half an hour. When I wanted to pay for beers and leave, manager was surprised and had no idea about our situation, then I have no idea why she promised that 7 minutes... it was just another lie from the waiter.

After that they started to solve it publicly at the cashier zone, it was none of my business and I was already starving so wanted to go eat somewhere else and left the place.

Summary - it is okay to admit that you forget or something has happened, there were so many people at the same time that I would understand that and waited but if you fool your customers it is unacceptable and make it only worse. I will not comment the waiting for 90 minutes without a chance to order second beer, I was waving at the waiter but he was ghosting me :-D I believe this was a sporadic situation but cannot give you another review than this. Fun fact: some people asked if they can sit for drinks only and were told not, that they must order food. If they sit, they would have actually great chance to have...

We were in this restaurant, which we actually liked from the friendly staff that worked on the first floor. We booked for 5 people for the same evening and wanted to go to the 2nd floor. Which also worked great. Well, why two stars. We came at 8 and were greeted by a very friendly lady and taken to the second floor. Until then, everything was good, but unfortunately, the two employees on the second floor weren't really motivated to serve us. We waited a good 40 minutes for a bottle of wine. After we ordered pre-meal and main course. The airspace came after the main course, which actually doesn't work. Furthermore, the empty plates were taken from the table during the meal. I insist we were still eating from those plates. The shop closes at 11 p.m. We were told at 9:45 p.m. that the store would now close and that the glasses that weren't empty yet wanted to clear away. This was answered in the negative, and it was left with rolled eyes. Paying like in a restaurant at the table was no longer possible because the staff no longer felt like it. We should please go downstairs and pay downstairs. If we had probably had 2 other employees, that would probably not have come about. To apologize that you are new is not an excuse for me because that has nothing to do with customer orientation. I will probably come back and will do it again. Otherwise, the restaurant is recommended, and the food only needs to...

Disaster! On the 29th May, my wife and I spent a day in Porto. We chose Ristorante Pizzeria S. Martino Prestige because of the Italian food. We were the first to arrive, but for some unknown reason the hostess took us to sit at the table third, which increased our waiting time in the full sun. We placed our order before anyone else. 50 min later, my wife couldn't wait any longer and went to find out what happened to our order! The waiter told to her that it was on its way, after another 10 min the waiter came to us and said there was a "small" problem with our order and that we should wait another 10 min! All the customers who came in at almost the same time as us had already had lunch and even eaten their desserts, we felt extremely uncomfortable. We were very hungry, but we were patient. As a result, the food was served after 1 hour and 30 minutes! There were some apologies but just on a formal basis. We had not seen such a long wait in other restaurants. We were late for our scheduled walk on the Douro River. If you value your time and respect yourself, I strongly recommend you to...