ALBAIK — Restaurant in Al Maathar Municipality

We are regular customer of Albaik but this is the worst  experienced ever we had , in this BRANCH. .  The Cashier is very rude and no manners i dont know why Al baik  Company let this kind of worker , work in this shop .. i work for in food industry for many Years so i know how to talk and handle customer properly but  this guy should have a disciplinary action..  he don't know how to talk in nice way and respect customer..  we order BBQ burger double baik burger  ice cream and 4pcs of chicken ,  then we pay  after that he told us that the order  willt take around 20  to 25 mins ..   my wife just ask him if all the product will take that time or only  the chicken or the burger ..  so when he told my wife only the burger my wife ask me if we still order the burger or the chicken then he interupt us by saying Fast fast taking order is only 30seconds so i decided to talk to  him that can you please wait for few seconds ?  I'm talking to my wife for only 5 to 10 seconds so i decided to cancel the order and take my money back and record our conversation with this very rude no manners and unprofessional worker MD IRSHAD ALAM on his nameplate

The Company should teach or train the worker properly  ... specialy this Guy This Guy can ruined the name of company if he will keep doing this to other customer I Hope the company will do something in this matter  and also i have a Video how rude and...

Review: Disappointing Experience at Al Baik – Long Wait and Poor Staff Attitude

I was genuinely looking forward to my visit to Al Baik, having heard so much about their famous fried chicken. Unfortunately, my experience fell far below expectations.

To begin with, the preparation time was excessively long. I waited over [insert actual time if known] minutes for a relatively simple order. While I understand that busy hours can lead to delays, there was no clear communication or apology from the staff regarding the wait. Customers around me also appeared frustrated, indicating that this isn't an isolated issue.

What made matters worse was the behavior of some of the staff. When I politely inquired about my order, I was met with a dismissive and unprofessional response. There was no courtesy, no effort to assist or explain—just attitude. As a customer, basic respect and transparency go a long way, and sadly, neither was offered.

Al Baik may have built a strong reputation for its food, but customer service is just as important. I hope the management takes these concerns seriously and provides better training for the staff. The food may still be worth a visit for some, but be prepared for a potentially frustrating experience if service standards are...

Order number c268 today, super late on the order, I raised my voice demanding my order and Saeed the employee who toke my order was mad because of that.

The fish burger was the first item ready on the table, when the whole order was ready I requested Saeed to change the fish burger because it has been to long on the table for about 30min I think, Saeed rejected my request so I turned to a guy with a red hat because he is the supervisor and I demanded the same request and similarly the supervisor rejected, but the supervisor had a very bright mind and said to me that "where is it written on the burger box that it was ready 20min ago", and the I asked him are you stupid?, then he replied with an insult which I didn't expect from a supervisor he said to me "you are stupid". After I held my ground and kept demanding he then shouted in anger to Saeed to replace my cold burger to a new one.

When I was leaving I turned back to take one last look at Saeed and his supervisor, Saeed said to me come to my home and I will show you, which is...