Mado — Restaurant in Makkah Al Mukarramah

I recently had an unfortunate experience at Mado restaurant in Makkah that compelled me to share my thoughts. The incident occurred when my elderly mother, seeking a simple favor for napkins, was met with an unexpected and disappointing response from the staff.

Situated conveniently in front of the women's bathroom, one would expect a level of humanity and cultural understanding. However, the staff insisted on charging an exorbitant 16 SAR for a bottle of water just to allow access to napkins. This, in my opinion, goes against the cultural norms of hospitality in Saudi Arabia, especially in a place as revered as Makkah.

The refusal to provide a basic necessity without placing an order left me with the impression that Mado is more concerned with financial gain than genuine customer satisfaction. The lack of empathy and understanding, particularly towards elderly individuals, was disheartening.

Moreover, this incident was not an isolated one. Coupled with the high cost of items on their menu and reviews indicating a medium quality of food, my overall impression of Mado has been tarnished. As a result, I cannot envision myself returning to this establishment, and I feel compelled to warn others, especially considering the expensive nature of the restaurant and the less-than-stellar quality, as echoed in various reviews.

In conclusion, my experience at Mado was far from satisfactory, leaving me questioning their commitment to customer service and cultural sensitivity. I hope this review serves as a cautionary note for those considering a visit to...

These guys aren’t expecting you to come back. It’s a rip-off and I think they know it.

The quality of the food is the barely better than what’s on the street but 10x more expensive. We had the turkish grill platter and the meat wasn’t very different from the street food, and the mix mini fatayer, which I am certain I could make better myself despite never having it before. Saying that the service was lousy is an understatement. Our dishes came separately and the grill platter was cold, I’m almost certain it had been sitting there before we got there. The second dish took forever to get there, our drinks came very late, and we had to wait almost 30 minutes for the bill, which was the only time the waiter seemed at all attentive.

Don’t let them fool you, they look nice from the outside but that’s just to reel you in, try to justify the ridiculous prices, and then trick you into paying way more than you should for mediocre food and horrible service. They know most of their patrons are here for Umrah/Hajj, in fact they count on it.

And they definitely aren’t understaffed. I have been to and personally know management at similar restaurants who serve twice as many people with half the staff.

The one thing I will mention to be fair is that we went after Isha on a Saturday, so they were likely busier than usual, but like I said, they had more than enough staff. The staff was either undertrained or didn’t care enough to provide the kind of experience you pay for at such...

There is a waiter named Omran Khan who was rude, unprofessional and arrogant.

He treated us in way showing disrespect. He brought the ice cream before the coffee and it was melted! I asked for plate for my wife. He replied that one plate is enough!!!!!

I tried to be patient with him. However, when I asked for the invoice he delayed us for some time. Also, there were other customers who asked for the invoices after us who paid it!!! When I paid the invoice with cash, he delayed us again and carried the change around and served other customers. When I asked he for the change, he replied that he is not serving me alone and there are other customers to be served in tone showing disrespect!!! Even though the change box was underneath the plate that he is carrying?!?!

I told him that he is delaying us, he turned around and left!!!

I asked for the manager. Managers hamdi and Mohammad came and the situation was explained to them. When I was speaking with the managers, the waiter came and started to shout in front of his managers that I don’t have the right and that I am not polite!!! That show that he doesn’t have respect to his seniors and customers!!

Unfortunately, this is the worse encounter in Mado!!

النادل عمران خان للأسف غير محترم ولا مهني

لم يحترم المسؤولين...