3 Stars – Disappointing steak experience, despite very good service
We ordered a T-bone steak, which we were really looking forward to. Unfortunately, it was served cold – the plate was cold, and so was the meat. Only the bone was still slightly warm. The steak was not grilled on the bone, but instead deboned, grilled in the kitchen, and then sliced and plated before it even reached the table.
In the promotional video online (e.g. on Google), it looks like the steak is carved at the table – but that’s not true. It is already sliced in the kitchen and just brought out ready to serve. That was disappointing and misleading.
A proper T-bone consists of two parts: the ribeye on one side and the tenderloin (filet) on the other. If it’s not grilled on the bone, then there’s no reason to call it a T-bone – you might as well just serve a ribeye steak. Grilling it off the bone defeats the entire purpose of ordering a T-bone.
Honestly, I’ve never seen anything like this before. When you order a steak on the bone, you expect it to be grilled and served on the bone. Anything else feels off – and in this case, it seems like it’s done just to save time. But a cut like this actually needs more time and care when grilled on the bone.
The steak was billed as 820 grams. What we received felt like no more than 250 grams of meat. Even with the bone, it might have been 500 to 600 grams at most – definitely not more. It gives the impression that the steak is deliberately trimmed in the kitchen so more can be charged than is actually served. I’ve attached the bill in the photos so everyone can judge for themselves.
On the positive side: the service was excellent – very friendly, attentive, and professional. That’s why this is still a 3-star review. Otherwise, based on the food and presentation, it would have...
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