Nackle, trgovina in gostinstvo d.o.o. — Restaurant in Upravna enota Koper / Unità amministrativa Capodistria

"Go away, I don't want to see you here again!" Exactly so the owner of the Triglav cafe in Koper said us this (at least, he introduced himself, that way when I asked the administrator to come up).

He rudely said it to a family of regular his customers with two children (3 months and 4 years old), who paid an average of 25-35 euros 3-4 times a week. Why were his rudeness and boorishness? ... Because I asked to re-prepare their dessert "American pancakes", cause there were only one cream and two thin doughs in it...

I told him that within three months it happened the second time when you bring one cream and your waiter has already apologized for it and brought the dessert again. It's okay, I just ask you to redo it. But the owner was in the mood for a conflict, so he could not find anything better than to say: "We have 40 clients, we are in a hurry"...

A great reason to cook the way I want - all the same, customers will come and eat what they will be given without any question. Before this, a waiter (tall) he came up to us and rudely said that they would not cook again, that he could bring what he had brought earlier and said: "you may finish it." I told him and the owner, that no, we are not pigs and we pay money for a specific dessert, and not for its parody, which costs 6.5 euros. If you have in menu "American pancakes", do exactly them, but giving the reason, that you have a lot of clients and you do not have time does not mean, that people are pigs and will eat what you give. And that they have no right to ask you change their desserts if it was bad.

The owner is silent and continues to "cling" to the conflict and say us: "every time you return us coffee and desserts." I tell him, you are lying, or your waiters are lying to you, tk. for the entire time, I returned coffee twice, because I asked to bring hot coffee, not warm. What is difficult here? ... It turns out that he did not like it even then, because the waiter, who brought us warm coffee, said: "drink coffee this way, you need to drink warm coffee" ... I told him, that you don't need to tell me what coffee to drink for my money. I only asked to bring hot coffee.

Apparently, from that moment on, the owner felt dislike to us every time he saw us. Such a story. Therefore, the reviews of those people who write that they have been waiting for their orders for a very long time, my review of the rudeness and indifference of the owner of the Triglav cafe are true. Correctly they say: "the fish rots from the head" ... It is not surprising that his waiter offer customers to finish desserts, despite their quality. But they do not care about your claims. Exactly so the owner of the cafe told us and asked us not to come to their cafe anymore. Of course we will not come, furthermore we will not advise others this cafe, we are not pigs to eat what they are trying to cook in a hurry. Look for another cafe for yourself, there are a lot of them nearby. At least, they will bring you what you ordered, you will not wait half an hour and the waiter will not be rude to you and will not be rude to you the owner of the cafe. Good luck!

p.s. of course, such a café owner will write that this is not the tru. But, read reviews from 3 stars and below - there will true. Since often, the owners create fake accounts or ask friends to leave good reviews so that the rating in...

Last Saturday was the 5th and last time I go to TriGlav! My past experiences were good but this time was a big disaster. I ordered the Blueberry Cheesecake, which was looking amazing, but when I tried it, it was full of shredded coconut. I have a high intolerance for the coconut, plus I am 7 months pregnant and it makes me feel nausea. I checked if in the menu was written that it contained coconut, but nothing was written anywhere, not even on the vitrine where the cakes are; it only said “ Cheesecake borovnica” and nothing else. I went to the waiter to whom we ordered (short guy with a short beard and brown hair) and asked him if the cheesecake had coconut, to what he answered “No” so I asked him to check with the one serving the desserts, as I was pulling out of my mouth the pieces of coconut. The person serving said it indeed had coconut, and the waiter answered in a very impolite way to me “What to do”; I said I will not eat it as I have an intolerance and I don’t like it, to what he answered “it’s not my problem, you should have asked”, and he left murmuring something to himself to the other side of the bar and leaving me standing in the bar with the plate of cheesecake in my hand. I asked to speak with the supervisor, to which the other waiter (blonde long hair in a ponytail) claimed to be. I mentioned what happened and how rude the other waiter was, no even asking me if I wanted something else instead or at least an apology. In that moment the rude waiter passed by my side, and I told him that he was a very rude waiter and that he should not work in service; he replied “ok” while raising both shoulders as implying “I don’t care”. After 15 minutes, the waiter who claimed to be the supervisor came to me and asked “do you want something instead” in a manner implying that he didn’t even want to ask, not even looking at my face. I replied it was too late already as we had already finished our coffees. Who could ever imagine that a blueberry cheesecake is full of shredded coconut inside! According to the waiter, I should Have known, like it’s something normal to add on a cheesecake. I have a severe allergy to bell peppers, in that case I should have asked that too! I have been working for more than 15 years in the hospitality business all over the world as I am a seafarer officer, and have never experienced before such hostile service before and such unpleasant situation. In my opinion, that kind of people that have no service manners should not work there. If they can treat that way a pregnant woman, I cannot imagine how they treat the rest of the costumers when issues come up. Unfortunately that was the last time I will go to TriGlav, as I don’t wish to experience such unfortunate situation ever again. Your desserts should specify the allergens and the main products used on the preparation, if not in the exhibition then in the menu. That’s how your business looses frequent costumers…. Really really...

ATTENTION: if you are Pregnant or have kids, there is strong ALCOHOL in the cake!!!!

I made this experience during my pregnancy, I ordered a Cheesecake (I never had alcohol in Cheesecake before), and I realized that it tastes like there is alcohol in it. The Waiter asked in the kitchen and it came out that there is strong RUM in it!! There was no notice at the cake and the Waiter was very rude - he was not able to give us another cake, no excuses (he said it was my fault by telling him not that I'm pregnant.. But at least he didn't know about the ingredients, he also had to ask).. I'm very shocked - not only of course the terrible behavior of the waiter, particularly that they sell cake with strong alcohol without a notice!! I also wrote the management, but no reaction..

Addit : Answer to the reaction from the management

At first - it's similar to your waiter, that you try to research blame at me. You have to take RESPONSIBILITY for your food, it's not my job. (By the way I will regonize the waiter, so he will me.. I'm sure)

The point is, that you never can guarantee that there is 0,00 % alcohol in your cake (even by cooking). I just want that the people are warned. I wan't to decide by myself, if I eat cake with alcohol during my pregnancy - the answer is of course NO! But you take this decision for me by not informing me about the ingredients (I sign would be enough).

Furthermore, it's dangerous for DRY alcoholics.. So maybe you think about it, the solution for this...