vida e caffè The Long Market — Restaurant in City Centre

If I could give this 0 stars, I would. Absolutely disgusting customer service. This branch should be ashamed of their employees and consider that this is the reason you have such bad reviews. The coffee was ice cold, both times that I went and when I asked to please warm up the coffee - first I was completely ignored, then it was "warmed up" and then completely ignored once again. And she looked at me as if I was interrupting her or not asking to do her job! You cant serve cold coffee and then have an attitude when the customer asks to please warm it up! Should have asked for a damned refund with that attitude. Honestly so incredibly disgusted. Pathetic service and experience. Will never recommend and will actually un-recommend this place to anyone and everyone....

I Walked in for a coffee, knowing the service is normally not great at this particular Vida. We have regularly been to this Vida as it is close proximity to the VFS office and consistenly let down by customer service. However, it appeared the manager was stood behind the baristas this morning and so we were greeted very politely, the whole atmosphere was happier, the staff were happy to help and offered many options for food. The guy at the till and lady making the coffees were also happy, helpful and knowledgeable about the menu and options. The manager was a happy guy and had a warm smile, I really hope this turns things around at this Vida as it's such a central place, they have the potential to do so...

When we arrived at the counter, the staff member was playing on her phone and seemed annoyed that we 'disturbed' her. Ordered a freezo and another staff member proceeded to remove a black garbage bag full of ice and pounded it with an object to crush the ice!! What the actual... At this point my eyes started wondering and I noticed how filthy the workstation and floor is and proceeded to cancel my order straight away. Been to many Vida e caffé branches and have only had good experiences, but this sorry excuse needs to be inspected, and fixed up or closed down permanently. Shameful to...