KFC Long Street — Restaurant in City Centre

Dear KFC Team,

I am extremely disappointed with my recent order from KFC Long Street placed via Uber Eats. I spent R815 on the full range of Kentucky Town items (ordered everything times two) and what I received was far from acceptable.

Here’s what I actually received:

2x Six Gun Zinger Braai Burgers (burgers only – no meals)

2x Doritos Nacho Burgers

Missing from the order:

2x Hot Honey Dunked Wings

2x Chips (that were meant to be part of the burger meals)

2x Cokes

2x Blazed Double Down Burgers (I was told these were unavailable)

4x Oreo Krushers were requested as a replacement for the unavailable items (thankfully, these were included and were the only enjoyable part of the entire order)

The order took over an hour to arrive. When we received it, we immediately called KFC Long Street to report the missing items. The staff said they would try to contact the driver and send the missing items. We eventually received:

1x Fries (should have been 2)

2x Doritos Nacho Chips (barely had any toppings, mostly sauce)

1x Coke (should have been 2)

1x Hot Honey Dunked Wings (should have been 2)

To make matters worse, all food items were ice cold and tasted terrible. The overall experience was incredibly disappointing and frustrating, especially given the cost. We contacted KFC Long Street again to request a refund, as the order ruined our evening and we lost our appetite completely.

This is simply unacceptable, especially during the launch of Kentucky Town. As professionals working in the hospitality industry ourselves, we found the service and quality shocking — especially given the premium price point.

I expect a full refund for this order and hope you take this feedback seriously to prevent such experiences in the future.

The manager we spoke to was Zimkita, who promised that we would receive our missing items, which we didn't. The bag was packed by Thandi.

Order...

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