Debonairs Pizza — Restaurant in Eastern Cape

Using the App, I placed my order at 12:15. The Closest available store online was Newton Park with a delivery fee charged. Newton Park phoned me shortly afterto inform me they transferred the order to Walmer. I have used so was not to phased. An hour and 15 min later I phoned, was transferred to I assume Walmer unit. Checked on why my order was taken so long. Was told it is about to be delivered, check that my delivery address was correct, the lady confirmed the address as per my request, I had added my work address as I was at work and not at home, my usual delivery address. Guess what, they took it to my home address. Then back to the store to phone me again to confirm my address. Almost 2 hours after placing my order, my pizza was delivered. It was none the less cold. A delivery fee was still billed (i did not pay it and should have sent the pizza back) Debonairs I am disappointed in this service and cannot recommend Walmer as a...

Disappointed is an understatement. Ordered ASAP option online, waited 20min and then drove to collect where we had to wait an additionl 30min for our order. We live a literal 2 minutes away so maybe we were still early. However here's what we're upset about: 1.) We were never given a receipt for our order that we paid cash for. Odd. 2.) The order turned out to be partially incorrect. 3.) The order was cold which begs the question, what did we have to wait for? 4.) I understand that mistakes do happen but, there was a tub of chilli something sauce included in the incorrect part of the order, which Im sure was cheaper than what we actually ordered, that DID NOT EVEN HAVE A LID, and spilled and got everything sticky... After a very long day we ate what was provided because the thought of having to wait even longer for a replacement order or to waste money by driving up there is just out of the question at this point. Not a...

Since they got rid of Paul, their excellent previous manager, things have gone way downhill. I have to assume they didn't like someone who actually enforced a high degree of quality. It's just incredible how the quality of their pizzas went from amongst the best in PE (with the right customisations) to the worst. Not one out of four pizzas in my last order were any good, and two were virtually inedible. Even with half extra cheese added to two of them, both came with a fraction of even an ordinary amount of cheese (so a third or less of what was paid for).

The current manager certainly tries to make things right, but there is something fundamentally broken at this Debonairs and it's not good enough to fix problems after the fact. Firing a good manager is the last thing the owner...