KAUAI Castle Gate — Restaurant in Erasmus Park

This is by far THE BEST Kauai branch I've encountered, so far (and I've been to several across the country). The best part about this branch are the lovely people - always friendly, kind, polite, respectful, thoughtful, hard working and giving their best. The wonderful manager and his team are competent and professional, and most of all - people who genuinely CARE about each individual entering their doors. The food and beverages are top notch - always fresh, wholesome, and with proper portions - made with love. The cherry on top is the good quality music played - creating happy and even romantic vibes. I've been a loyal and regular customer of this branch since their start and my review is based on consistently positive experiences here. I think HQ should take notice of this gem, if not already. And I definitively would suggest other branches to rub shoulders with this branch and learn to up their game...

I had an extremely unpleasant experience with my order from this place. I ordered a trout poke bowl, and unfortunately, I am now dealing with severe food poisoning. This raises serious concerns about their food safety standards—I sincerely hope a proper inspection is conducted.

The quality of the dish was disappointing from the start. The rice was undercooked, the avocado (which was supposed to be included) was missing, and overall, the meal did not meet basic expectations. Worse still, when I arrived to place my order, I noticed an unpleasant smell in the shop, which in hindsight should have been a red flag.

Given this experience, I strongly advise others to stay away. Food safety should be a top priority, and based on my experience, this establishment...

Visited on 2025-03-30 midday. Absolutely horrid service from the cashier on duty, no friendliness whatsoever, it's as if she was doing me a favour by taking my order. When I came back to collect my order, some rude and bloody arrogant male just sticks out his hand for my receipt with so much as a word or even acknowledgement of my presence. Proceeds to pack my order and just shoves it into my hand. The avo falafel wrap I ordered was well well below average of what I'm used to as I usually order from Brooklyn or Hatfield, where the standard of the food is unmatched, compared to any store I've purchased from anywhere in the country. Will NOT recommend Castle Gate Kauai to anyone and will NEVER visit again. Will rather drive further and go to...