KAUAI New Road West — Restaurant in Gauteng

I've always had terrible food from this particular branch. Firstly, my cucumber cooler didn't have ice, it was a scorching hot day - can you imagine a warm cucumber and lemon concoction? Didn't mind because it tasted alright. Next meal was the superfood salad bowl that was supposed to have cashews and chia seeds as advertised but it didn't have any of the ingredients that made this dish a superfood dish. I wrote an email to their care team and they gave me a voucher, their excuse was the staff was not trained properly and Management said they'd offer refresher training. Right, today, I ordered the teriyaki chicken poke bowl. I left the store and returned to pick up, the parcel was unusually heavy. Got in the car and drove off. Driving, home - before gym, I decide to tuck in. The quinoa/brown rice was OFF. Thankfully, I did not mix everything up so I could eat the other elements of the salad but the the smell of the rice was unbearable. IT WAS ALSO SOGGY, which makes sense why the bag was heavy. Was it reboiled? Hai guys - I'm honestly gatvol with the service from this branch. I've never had any other problems with other branches. I've sent an email, I'll await your response ONCE...

We stopped here twice over the Dec '19 holidays to find the staff chilling out behind the counter - this wouldn't be an issue if the place was spotless. The next time we stopped there it was busy but customers were turned away because the card machine was offline (no sign was up to inform them of this before entering the shop -I've seen other Kauai's with a sign about card machine issues). Further to this there was an abundance or flies sitting on: the counter, the open salad items even on the signage - this might have been encouraged by the lack of air conditioning. Staff only informed us that some ingredients were out of stock after we had paid and were waiting for the smoothies to be made. When we swapped a NutMilk (R66) for a Mango Berry (R53), due to the lack of ingredients, the cashier at the time didn't realise there was a price difference and we had to ask her for the difference (she didn't update the slip - this might be the reason there are issues with ingredients). Very disappointing, as I truly...

If you ever find yourself near hear or even if you stay in Midrand, and you what to eat healthy but have service that is fast because you have other thinks to do. This is the place to go.

I am always come here on a monthly basis and they never disappoint, sometime I am even here during peak hours and I wait for the right amount of time.

My best thing is there floo shots and floo fighter, on smoothies I always go for the peanut butter bliss or All greens, on food anything with rice and pineapple works for me.

When it come to food, remember that this is as healthy as it gets, the aim is health with a touch of flavour. And I feel like this is the best place to start a long trip home, before junk food...