Sandwich Baron Sandton — Restaurant in Gauteng

Absolutely pathetic! I ordered online with this store at 09:55 - with an order confirmation via email.....went downstairs in our office building 3 times to check over the course of a couple hours and nothing....at about 12:00 still nothing and I decided to call them up. Totally confused, they didn't know about the order until I called - and then all of a sudden, miraculously the email from the online order arrived at their store....wow....it took me making a phone call for the email to arrive at the store.....which to me basically meant, they forgot to monitor their online system or this email slipped, as I couldn't have been the only one ordering online from there store. So, here I am 2 hours later - sugar levels down and hungry as hell - with the sad excuse that there was network issues and that they would rush the order to me - forget the fact that I am in meetings and had planned my order in time, so that I could have a morsel to eat before getting into my meetings...... The manager tries to remedy it, but is was a waste of time...I asked for my money back, to which she advised that I have to wait a few days....after losing my head with her, she eventually decided to send me my money with the driver. WILL NOT ORDER FROM THIS STORE EVER AGAIN AS A RESULT, AS EVEN THOUGH YOU GET AN ORDER CONFIRMATION IT IS NOT A GUARANTEE THAT YOU WILL GET YOUR MEAL THAT YOU PAID FOR Avoid Sandwich...

I was served very under-cooked and raw chicken. To add insult to injury, upon reporting it I was met with casual dismissal. The manager of the restaurant was very irritated and disinterested in my concern. I escalated the matter to their Head Office, who did nothing more than refer it back to the same place where I was ignored the first time. They did not take take up the matter at all. Til this day I have yet to receive any formal acknowledgement, apology or explanation for such a serious lapse in quality control from Sandwich Baron Sandton or their...

Worst service ever. The sandwich arrived an hour late and they expected me to pay for it, which I was not in the office and had gone to find alternative food. The driver even lied he called me and yet there was no missed call on my phone.

The owner actually called me to shout at me and say that I was lying.

Truly annoyed, to think that I had been a customer for almost 3 years. Never in my life will...