Steers — Restaurant in Gauteng

By far my worst restaurant experience, never ever ordering at Steers Oakdene. I placed an online order at 18:19 which usually takes about 45 minutes to arrive. After 30 minutes or so I get a notification that my delivery is on it’s way, I keep my phone close so when the delivery guy(Alexandra) calls to say his outside I don’t keep him waiting. After 7 minutes I get another notification on the app that my food had been delivered at this point I’m shocked because I never received a call from Alexandra that his outside so how exactly did I receive the food a ordered. Immediately call the store and explain what’s happening and the manager tells me that maybe the last notification was sent by mistake due to the driver’s network and she ask me to wait for him to call me.

I wait for 30 minutes and still nothing so I call steers again to tell them I still haven’t received my food. The manager kept on insisting to be patient and I do so but now I see no man it’s 2 hours since I ordered but I haven’t received my food or any communication from Alexandra. So I call again to ask the whereabouts of Alexandra but they seem to know nothing, I ask for Alexandra’s number and it goes straight to voicemail.

At this point after 2 hours my patience is gone I’m hungry I just want my food, I ended up requesting taxi taxify so I can go get the food. I arrive at steers, I tell the manager that I requested to come her so she has to refund me; she says she can only refund me half of the taxify money so I ask her, how am I going to return home now since I requested to come here? She asked one of the scooter drivers to take me home at this point am puzzled because number 1 I have never been on a scooter, number 2 there was no helmet for me so this manager was not thinking about my safety at all. Luckily the taxify I came with was outside and I went to explain the situation, he was as puzzled as I was that would just send me off on a scooter without a helmet. He was kind enough to take me back home for half the cost of the trip.

I am disappointed, within those two hours why couldn’t the manager get another driver? When such problems occur why don’t they come with solutions.

To only get home to find that the food is even worse, the burgers were dry, the cheesey chips were unappetizing, from the service to the food it...

Firstly the self serviced we used was for convenience, i did not receive my slip from the self service device.

I then proceeded to the counter to advise the cashier, but she was so never minded and did not even greet, she just asked me what i ordered and said ok.

While waiting for my order, the person who had ordered before me has been waiting for over an hour.

That person simply asked for the order to be packed in separate bags and that was an issue and a delay of its own.

Secondly when my order was ready and ready to be packed, while packing my chips, the lady stuck her whole thumb in my chips.

I advised that i will not accept those chips due to what i had seen, she proceeded saying with an attitude "What must i do" and rolled her eyes.

The other lady apologized and made fresh chips.

I then asked for the manager to address the matter at hand.

The manager came to the store front with no care in the world.

We advised the manager that gloves should be worn when food is being packed, his response was that it is not allowed.

From a health and safety perspective it is totally disgusting what the lady had did with the chips, how many other customers has this been done too.

It is simple enough to hold the chips from the bottom of the packaging instead of touching food that a customer needs to eat.

Out of all the staff that were there at Steers, there is only one lady that is competent and has quality customer service.

From a customer point of view, it was really...

I have used Steers comaro crossing many times but have never had such a bad experience as last night. I went to use the order machine but it was really slow and the que was getting long, it was cold so we went to order at the till which is supposed to be an option and was told I need to order by the machine While waiting there were people that didn't quite know how to find their order number on their receipt and there was no assistance, elderly people need assistance with things like that, they don't always remember When I saw my order was ready I went to collect only to find that not 1 person preparing the food were using gloves Got home and sat down to have supper and guess what, the burgers are char grilled, the tast of burnt meat on the outside of tge patty, the middle mind you is still raw

What a disappointment, this used to be a good store to visit, it is no...