Not a consumer of chicken, but had to get an order for a client. On numerous occasions, the order was incorrect, delayed, order given to another customer and then asked to wait to re-do the order that was placed. Too many times. It's a new store, so staff needs to settle in to make a streamlined efficient system and workflow. Poor management. They will continue as they are riding of an international and SA loved brand, and there is a big consumer market around them, but their potential is HUGE if they put in the effort to fix their staff, communication, training and the most important part - getting orders correct, within a...
Read moreWent in for a quick bite. Totally regretted it. Ordered at the kiosk. Paid by card. Went to the counter, was told the the payment didn't go through. Showed them the slip that Showed the payment was successfully. We then received 1 off the 3 items. We had to ask for each off the items. It is quite disappointing because the food is off a good standard compared to most KFC stores but I must say the service is atrocious. The don't care attitude off the start...
Read moreThe Manager (Nondumiso) is very rude and she makes the atmosphere very tense and she calls her employees using hash names in front of customers and she makes wrong orders and I order a chocolate sundae and she sold me a cherry sundae when I complained about it she did not change my order but she put chocolate on top and expected me to...
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