KFC Berea Centre — Restaurant in KwaZulu-Natal

I actually have lived here for 11 years. This kfc and the one below is both owned by the same owner. Their portion sizes are very tiny and most times you will find mostly wings or drumsticks in your meal box. I once had 7 wings in a 10 piece box. Each meal on the menu is supposed to have certain amounts of certain types of pieces of chicken however here u will find they don't follow this. Their ice cream machines and milkshakes machines are always not in service. Complaining won't get you any justice this owner doesn't really care about custome satisfaction. I remember years ago they have me uncooked chicken and after complaining I was told that the owner can make it up to me if he wanted by a complimentary something. I'd spent hundreds and we were unable to eat any of the chicken as blood leaked from it., yet the owner had not bothered to resolve the complaint. I was told by customer service that they cannot force him. This kfc at Berea center is a little better than the other one below, the staff is a little friendlier. Because they are at the center they are a little bit better here. We've stayed away from kfc for a while now because it was clear we were paying to be miserable. Only on rare occasions the craving returns then we search for other stores in the...

Worse KFC experience. I ordered a fully loaded and a Colonel burger meal. Took 1 bite of my meat it was pink. Notified a staff member and he asked me to inform staff at the front. So I had to carry to burgers to the cashier and notify her, I received no apology, instead she tried to assure me the meat was fine. Eventually she offered me a refund, but she was more concerned as to whether I had eaten the rest of my meal, than I had to go back to my table to give her the rest of my meal drinks, drumstick and some chips, only thing eaten was a few chips and mash. While doing this back and forth I had customer in the que asking what was the issue with my food. Absolutely embarrassing KFC!!!Eventually I got my refund and made my way to the Nandos across. Please train your stuff to handle complains better, instead of giving customers an attitude. I was not gonna risk food posining....

Horrible service at your kfc berea centre branch! Never setting my foot there ever again. I order a breakfast crunchie wrap that comes a cappy juice on the self service screen. They call me to get my order, I wait cause they tell me they’re waiting for something for my order. They give me the wrap in a packet. I wait another 5 minutes for the juice. They ask me what am I waiting for I ask if the wrap doesn’t come with the juice, they say no. But the screen clearly showed the juice. I leave with my wrap and they come to me with the juice. Why did they make me wait over 10 minutes when they gonna give me what I ordered and paid for anyway. Please train your staff or update your screens. This is really frustrating and illegal. It’s false advertising and 0...