Mugg & Bean Musgrave — Restaurant in Musgrave

A Disappointing Decline in Standards at Mugg & Bean Musgrave

I am currently seated at the Mugg & Bean Musgrave branch in Durban (8:54 AM, 6 April 2025), and for the first time in 15 years of frequenting Mugg & Bean outlets across the country, I feel compelled to voice my disappointment publicly.

This morning, the usually pleasant atmosphere — known for its warm music and welcoming ambiance — was disrupted by a fellow patron conducting a loudspeaker phone call, clearly audible throughout the restaurant. After first addressing the matter politely with the patron, I raised the issue with the manager. To my surprise, I was informed that "it’s a business call, and that is allowed."

Really? Since when did business calls on loudspeaker become acceptable practice in a shared dining space?

This logic opens the door to chaos: imagine every table engaged in loudspeaker conversations — personal, business, or otherwise — all at the same time. It would be nothing short of an audio nightmare. Surely common courtesy and consideration for others should be a standard here?

As property managers ourselves, we instruct tenants in shared spaces to use earphones to maintain harmony. Is it unreasonable to expect the same basic courtesy in a restaurant that promotes itself as a space to relax, work, and connect?

I’ve supported Mugg & Bean for over 15 years, but if personal privacy and peace are no longer respected here, perhaps it’s time to settle elsewhere. I did not come here to involuntarily participate in someone else’s business affairs.

I sincerely hope head office re-evaluates what is acceptable in their stores — because if this is the new normal, Mugg & Bean is no longer the brand many of us once...

I am very disappointed. I ordered the "Right on the Red" drink which is suppose to be "ice blended blueberries, blackcurrant, apple, beetroot & butternut", as stated on their menu. The drink I got was nothing close to this. I was served crushed ice with super sweet blue berry syrup, ONLY. The manager came, I opened the menu and pointed out to him that all the ingredients (blueberries, blackcurrant, apple, beetroot & butternut") as stated in the menu are not in the drink. One would expect these ingredients to be blended with the ice and not just a syrup with ice. He said yes, its all in the super sweet syrup. I politely explained that I can't drink this as I ordered this drink mainly for the betroot. I would not recommend this drink to anyone.

To eat, I ordered Toasted Cheese and Tomato ONLY. This goes for R31.90 with no chips/salad and R49.90 with the chips/salad at all Mug n Beans I've been to in Durban. When the bill came, I was shocked to be charged R49.90 and not R31.90. I asked the lady who was helping us and she said their system does not...

If you're after a cozy spot with hearty meals and indulgent desserts, Mugg & Bean at Musgrave Centre hits the mark.

It has a warm, casual, and welcoming vibe. Its neat, modern, has comfortable, relaxed seating and is ideal for a chilled breakfast, brunch, or coffee catch-up.

The staff are on the ball, professional, friendly and attentive.

Breakfast favourites range from their Classic bacon and eggs to perfectly poached eggs benedict and awaesome omelettes.

For vegetarians, theres a yummy Spicy Beans on Toast and other creative options like combining, avo, halloumi, mushrooms, fries, or spinach.

They also do gorgeous burgers, pot pues and salads.

They are highly regarded for their baked goodies like giant muffins, pecan toffee pudding, lemon meringue cake and espresso cheesecake.

Mugg & Bean has made their bottomless coffee quite famous. They also do piping hot specialty lattes, and seasonal drinks like Sticky Toffee latte.

They offer good value, top quality meals and...