Debonairs Pizza — Restaurant in Overstrand Local Municipality

The service looked like, everything was superb. I arrived in this Debonairs in Hermanus and ordered a deal for 2 large pizzas for R129,90 it was a creamy chicken and a seasonal veg I waited 15 minutes and nothing came out then 2 ladies came after me ordered and got their food before me, and i also waited another 10min then on of the ladies who is a pizza maker came out and ask for my sleep to start making my food, I didn't ask her anything since she looked busy with her dirty hands full of tomato concase. Another ten minutes waiting period, and not even an apology was given but only to find out the delivery guy came and took my food order that was matching his, tho he didn't have a slip for his order he managed to pick up my food to his customers, and made me wait for another 20 minutes without any apology given they acted nomal. When I went to ask for my food I was told your food is still in the oven as if it's normal, I worked as a trainer manager for Panarottis pizza and pasta under spur co-operation for 12 years and the service I got in Hermanus Debonairs this evening left me with so much questions for...

Debo's supporter all over SA for many years but sadly bad experience at Hermanus branch... The lady FOH taking the order and working the till where insanely sick (snotty). From the minute we entered she was wiping her nose with her bare hands constantly.... touching the till, touching the pizza cutter to cut the pizza, touching the boxes the pizza was given to her to slice. We live almost an hours' drive from Hermanus, when we arrived home, to drop off the order with the teens that ordered it, they asked us where is the 2 Liter cold drink they were supposed to get with the order?? Phoned the branch that basically only said "oops"... No Debo's... you disappointed us. SO I DID AS REQUESTED AND LEFT MY CONTACT DETAILS ON THE LINK, ONE WEEK LATER AND NO...

Horrible service.

We were at Debonairs on Sunday afternoon. Never mind not being served for 3 minutes but 100% flat out ignored.

I suggest clients to go to Embers, 2 Harbour Rd or Romans Pizza at Engen Garage Sandbaai for better service.

Riaan was in front and he didn't even acknowledge our presence so we politely waited. There was a lady in the back just staring at us. The phone rang and another lady slouched around the corner to pick up the phone. Riaan carried on plainly ignoring us. So we walked out and another client followed. Could the owner please send Riaan on a Customer Service Training Course. I don't care if he was busy or what ever the excuse is, greet your clients and notify them if...