Hudsons - The Burger Joint (Stellenbosch) — Restaurant in Stellenbosch Local Municipality

Update: After 4 submissions on their website, Hudsons have not addressed this complaint or made contact. Can't believe a brand's customer care is managed this way.

On the occasion that we order Uber Eats, it is always Hudsons, but last night would be the last time we order anything from Hudsons again.  My experience the last 2 times we ordered from Hudsons Stellenbosch:

We had an order with 3 items (burger, chips and a salad). On delivery, the salad was omitted.  I then tried calling the store and struggled for 45min until someone answered. They proceeded to tell me I need to order again on Uber Eats, they will only then start to prepare it and then they will deliver it.  With an approximate time of 60min. The person answering my call was very nonchalant and did not seem at all sorry for missing half of the order and tried to blame Uber Eats the whole time. At the end I just left it as it was already late and waiting another 60min was not worth it.

We ordered again (burger, chips and a salad). On the instructions, I said "dressing on the side" (this is just common sense in any case for a salad and delivery).  However, this is how I received my salad:

It was drenched in dressing, so much that I removed the contents from the container to pat it down as I was ultimately eating soup. The only feta in the container was a little bit that was smudged on the side of the container. I had three small bits of avo that tasted spoiled (those brown types of avos). Due to the amount of dressing and warm chicken on the salad - Everything was watery, wilted, and tasted exactly the same. Moreover, the burger received was dry and not the usual standard of food received.

I'm not sure what happened over the last few months with your branch, but the quality of food and service is definitely not the same. To be honest it is just sad and abominable.

10/10 would not recommend or...

Ok so I never write reviews. I think the last time I tried to write one was for this psychic in Umhlanga who told me I had the aura of a misplaced dolphin. But this… this needed to be said.. Because something truly magical happened to me at Hudsons in Stellenbosch, and her name… was Raeven.

I came to Stellenbosch from Pietermaritzburg, which is a journey. It’s not just about distance—it’s emotional, too. And I’d had a hectic day.

But then I walked into Hudsons, and suddenly everything was different. Like, the music was vibey, the lighting was flattering, and it smelled like everyone knew they were somewhere cool but were pretending not to know, which I love. And then… she arrived

Raeven—oh my god, Raeven. This waitress floats up to our table with this energy like... like if a summer breeze had a baby with a Koala bear. She made us feel like we were so special. Like, we weren’t just there for burgers and beers—we were there for a journey. A culinary experience. I ordered the Rockstar burger because, obviously, and when she brought it, she said “here’s your Rockstar” and I swear… I almost cried?

She knew exactly when to check on us and when to vanish like a young, intuitive service fairy. And when I told her I was from Pietermaritzburg and she didn’t make that face people make sometimes. She looked at me with these eyes that said “you matter,” and I swear—I swear—I felt something shift inside me. Like maybe I could be loved. Like maybe everything wasn’t just a series of disappointments.

Anyway, if you’re in Stellenbosch and you don’t go to Hudsons and ask for Raeven, you might be missing out on the emotional healing you've been...

Where to start. The place is nicely located, warm and welcoming and usually buzzing with people. We arrived with about 20minutes left of happy hour an got our drinks no problem. When we ordered the next batch (bottles of wine and glasses) the restaurant seemingly ran out of clean glasses (on a Friday evening), so we had to wait 20mins for our wine. We ordered our meals and I want to commend the one waitress here. (who's name I did not get). I was so hungry and asked her if she could bring me a plate of chips while our food is being prepared. 2minutes later o had my chips. The food was average to be honest and quite cold, only the to was warm as it probably stood under the pass for a while. I ordered the samurai burger which was completely overpowered by raw hoisin sauce. The pork belly on it was delicious, as were the pickles, but the raw hoisin sauce overpowered everything. The rest of the burgers weren't bad, bit the best out of the evening was the pizza. Our order was completely lost on the system and we had to write down everything we had to process the order again. We did so without any complaints. We asked for takeaway bowls which never came and we had to leave so much food there. The problem seemed to be the kitchen and bar, as our waitress, Haily was very friendly and transparent. Bad service for a birthday dinner, not ideal, you'd expect better from one of the best burger joints in CPT.

I'd happily give it another try maybe at a different location.

Beers were...