Quay Four Restaurant
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Terrace restaurant with local seafood and harbour views plus downstairs tavern with live bands.
attractions: V&A Waterfront, Victoria Wharf Shopping Centre, Two Oceans Aquarium, DHL Stadium, The Cape Wheel, The Watershed, Oranjezicht City Farm Market, Zeitz Museum of Contemporary Art Africa, The Nelson Mandela Gateway To Robben Island, One&Only Cape Town, restaurants: Grand Africa Café & Beach, Den Anker, Shimmy Beach Club, Hudsons - The Burger Joint (Green Point), GOLD Restaurant, Cape Town Fish Market, Pigalle Restaurant, Beluga Cape Town, El Burro Greenpoint, Karibu Restaurant
Ratings
Description
Terrace restaurant with local seafood and harbour views plus downstairs tavern with live bands.
Posts
A little more than 3 weeks ago I made a review about our bad experience at Quay Four. The manager Natasha invited us back and after really being hesitant, she shared that the top and bottom restaurant have seperate kitchens, and I also learned different menu's too. So we decided to give it a try. What a complete 360 from our previous experience at the bottom restuarant. The manager (I hope I have the name correct) Jean - Claude, checked up on our table 3 times, and also did so by the tables around us too. Our waitress Noma was such a sweetheart, she has such a heartwarming personality and also checked in if we were happy with our meals. Friendly and lovely staff. I said I'd post an honest review after being back, and I thought I would share it for all the other people that also commented about their previous bad experiences. We started with the cajun calamari, it was truly delicous, cooked perfectly and the flavour was amazing. Not a big portion at R125 but if you are craving a small bite - it'll definitely hit the spot! We also got served delicious bread, that was warm and the butter was the perfect consistency to spread easily- not like some places that leave the butter in the refrigerator and is so hard you can barely spread it. Thereafter we shared the prawn tempura roll. Wow! Super crunchy and tasty! Could not fault it. It truly tasted fresh and wonderful! Mains - I had the Prawn Curry - it had the perfect amount of spice, served at the perfect temperature and packed with flavour. Hubby had the Q4 Platter for one - there is a reason it's R895. It's SO much food. Hubby could not finish it at all. The mussles were cooked perfectly, the sauce truly so delicious! The fish was a beautiful cut, thick, juicy and delicious. There was leftovers and my daughter of almost two loved it too! The prawns - oh my - they were MASSIVE!! Cooked so well and easily came out of the shell. Calamari just as perfect as with the starters. There was a little bit of veg below the seafood, which I felt wasn't even necessary on such a massive platter. The least underwhelming was the chips, it wasn't too great - but my daughter ate it afterwards with no pause. I tried two mocktails as I do not consume alcohol. This was an awesome option on the menu for those who don't consume alcohol, to try and truly enjoyed the difference between the different flavoures. I loved both of them. So all and all, we'll be back to visit the top restaurant. We truly enjoyed our meals and left with big happy smiles.❤
Bianca SmitBianca Smit
00
Firstly, I would like to state that I have visited Quay Four downstairs in the Tavern for many years. It has been our go to spot every time we visit the V & A. This has been the first time we dined upstairs and it was a horrible experience. We started off with a nice waiter. We ordered the oysters and sparkling wine special with an extra glass of sparkling wine. Unfortunately, the food was delayed because they couldn't find the one glass of sparkling wine. Even when the oysters were delivered to the table we had to wait a bit for the sparkling wine. Our waiter was very apologetic and we understood it was very busy so we didn't mind too much then. After we ordered our mains, we believe there was a shift change because we never saw that waiter again. Some other waitress started serving us who never introduced herself. Upon receiving our mains, my boyfriend: catch of the day (black cod) and me: west coast muscles. My boyfriend saw that his fish came with chips instead of creamy rosemary potatoes. He pointed it out to the waitress to let her know and she did offer the potatoes to him. He said it was fine as long as the kitchen knows what happened. But as he continued eating he noticed it was full of bones and some larts of the fish were not palatable. Once he was finished and she came to fetch the plate. He told her about the bones and she just ignored him. Regarding my meal, it was a mediocre attempt at West coast muscles. The muscles were cooked well but the sauce was extremely bland with no flavour. Just a very thick cream on a plate with no hint of any white wine flavour or seasoning. To make it better I cracked a lot of salt and pepper. The worst part was the bread which is toasted. It was extremely oily that it left residue oil on my fingers. When I tried to eat it with sauce, like one does, I instantly felt nauseas. When the waitress came to fetch my food she didn't even bother to ask how my food was because she probably already knew. She made no effort to remedy the situation. We were basically ignored the rest of the time. We were planning to have dessert but after the terrible meal and service, we decided to hunt down the waitress so we could leave. We ended up having lovely desserts elsewhere with excellent service despite that place being jam packed. I would not recommend anyone ever go upstairs.
Kayla StewartKayla Stewart
00
Upstairs and downstairs (tavern) are like two separate restaurants with different menus. Downstairs (tavern), no reservations & first come first served. Upstairs, more expensive and take reservations. They don’t respond to WhatsApp messages which is on their fb page. I was meeting a friend that was visiting South Africa and we went upstairs. I certainly regretted it. Upon arrival, we were handed a set menu without a price. I asked the waiter what the price was. He was unable to tell us. A simple question. He said he didn’t know and he has to ask the manager and acted like it was a hassle for him that we were asking for the price. Then I asked for the main menu. He was confused and said that the set menu was the only menu there was. I insisted on seeing the main menu. Then he brought me a different set menu, also without a price. I asked what the price is of this set menu that he had just brought and he was unable to tell me. We were obviously not impressed by this service. I asked again for the main menu and asked him that this surely couldn’t be the only food served at the restaurant. Then later he then brought the main/a la carte menu. Why did he not bring this menu to begin with? If this is how they push customers to order from a set menu because it’s more expensive, that’s completely unacceptable. Food was very average and overpriced. No serviettes/napkins on the table and we had to ask for it. Quay Four Upstairs is definitely NOT WORTH going to. It was quite embarrassing that I chose to take my visiting friend here with such terrible service.
Janine MJanine M
20
Its rare that I even bother to rate a restaurant when it's 1 star, but this is a well-known establishment and its location leaves one with high expectations. Upon arrival yesterday (Saturday, 2 Feb, 2019) at 3:30pm, all the way from Durbanville, I was hungry and expecting a good meal. The place was full, and people seemed happy. I don't know if we just happened to arrive at the end of a chef's shift, or the end of their stock levels, because the food was terrible. Our calamari was like that from the bottom of the oil barrel. Thin, over fried, pitiful and tougher than a rubber dingy in the docks. The hake was not fresh at all, but my partner was so hungry he ate the fish (leaving the rubber dingy). I ordered chilli poppers as a starter, but took one bite and sent it back. I swear, that it tasted as if it had been cooked a few hours before, and re-fried. The batter was like cardboard. Seriously, if I wanted a paperback, I would have gone to bargain books and gotten myself a better deal. I asked not to be charge, and they obliged. My partner paid for his terrible rendition of a combo meal. I spoke to management and asked if they were aware of what was coming out of their kitchen. He was taken aback, saying he was so sorry, but never offered to comp our meal, even though the waitress offered me another plate of poppers. Really??? I told him we would never be back, and I'll stick to my word. Quay Four, you've been around for years. There is NO excuse for serving rubber. For serving a plate of food of such poor quality.
Janine TassiJanine Tassi
30
My recent visit to Quay Four in Cape Town's Waterfront left much to be desired, as the overall experience fell short of expectations. Upon arrival for dinner with friends, we encountered a disorganized and unwelcoming atmosphere. Despite being made to wait in a queue initially, we were later directed upstairs to the terrace without any proper guidance or assistance. Upon seating ourselves, we were met with a lack of cleanliness, as the floor was dirty and sticky, and one of the tables required cleaning with wet wipes before use. Service was slow, with delays in taking our orders and delivering drinks. The prosecco wine arrived warm, and two cocktails were missing from the initial order. The disappointment continued with the food quality. Despite ordering my steak medium rare, it arrived well done, lacking in presentation and flavor, with a chewy texture.Additionally, despite one of our friends celebrating her birthday, the staff failed to acknowledge the occasion by providing a small cake or dessert for the celebration. No one from the group of 8 people enjoyed the taste of their dinner and all left disappointed. The best was the wine served. Overall, the dining experience at Quay Four was marred by poor service, cleanliness issues, and subpar food quality. The lack of attention to detail and customer satisfaction detracted significantly from what should have been an enjoyable evening. Regrettably, based on this experience, I cannot recommend or consider revisiting this establishment in the future.
Charbel “CMK” KhouryCharbel “CMK” Khoury
50
So myself and some friends decided to go for lunch at the Quay four Restaurant today.My friend and ordered the Platter for one and the other Two ordered the Platter for two,there was mussels added to this dish.As I was about to eat a mussel it smelled terrible like it was busy rotting..I called the waiting of the table she explained that the sauce used in the mussels is made out of wine..I was so disappointed as I know the smell of wine and a rotten smell..she took in a piece as she couldn't smell it on the floor which was understandable.She than took it in and came back with a starter mussels which was 8 mussel so I ask her what about my plat as I didn't even ate a single mussels because the smell I got to attempt to eat..The waiter than told me she is going to get the Manager not once did I saw the Manager she came back with another starter mussels portion.Guys you are running a big company and it was my first time there And I am so disappointed in the service and the food...You guys are selling seafood...O.M.G do you know how many people and children are dieing of food poisoning...Come on...And to the manager that was incharge on the 14 December 2024 round about 2pm very disappointed I don't know where the customer service went .
Samantha AriefdienSamantha Ariefdien
00
Nearby Attractions Of Quay Four Restaurant
V&A Waterfront
Victoria Wharf Shopping Centre
Two Oceans Aquarium
DHL Stadium
The Cape Wheel
The Watershed
Oranjezicht City Farm Market
Zeitz Museum of Contemporary Art Africa
The Nelson Mandela Gateway To Robben Island
One&Only Cape Town
V&A Waterfront
4.6
(32.6K)Click for details
Victoria Wharf Shopping Centre
4.5
(8.4K)Click for details
Two Oceans Aquarium
4.6
(8.2K)Click for details
DHL Stadium
4.6
(6.1K)Click for details
Nearby Restaurants Of Quay Four Restaurant
Grand Africa Café & Beach
Den Anker
Shimmy Beach Club
Hudsons - The Burger Joint (Green Point)
GOLD Restaurant
Cape Town Fish Market
Pigalle Restaurant
Beluga Cape Town
El Burro Greenpoint
Karibu Restaurant
Grand Africa Café & Beach
4.4
(2.6K)$$$
Click for details
Den Anker
4.4
(2.2K)$$
Click for details
Shimmy Beach Club
4.3
(1.9K)$$$
Click for details
Hudsons - The Burger Joint (Green Point)
4.4
(1.9K)$$
Click for details
Reviews
Overview
4
(4.4K reviews)$$
Phone
+27 21 419 2008
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Website
quay4.co.za
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Deep Dive
A deep dive into Quay Four Restaurant