The place ja it’s beautiful and the hostess at the door is so friendly and kind…. In side is where the drama is. You have to be at your wits end there because wow.

We had a 24th wedding anniversary dinner about 38 out the 45 we expected. We reserved one of there private rooms furthest from the stage as possible. They placed us right by the stage music was so loud we couldn’t hear ourselves at all. Literally couldn’t even hear the person next to you kind of loud. 1 out of the 4 waiters were hospitable and friendly, the rest not so much. Felt like you were bothering them whenever you asked them for anything. When we were reserving the private room we asked them to put out a table for the couple of honor. The manager lost it, hit the roof in anger he was fuming, shouting telling us that we didn’t book the whole restaurant for us to request such from them. He then suddenly came down and came down again and said they’ll do it. No apologies given whatsoever. Couldn’t even think of changing restaurants as it was now the day of the event and we had already paid for a third of the bill.

After the dinner drama started again… they were refusing to give us takeaway boxes saying we were too many people for the restaurant to give out takeaway boxes, mind you the restaurant says hosts up to 400 guest and we are just 38 people. Didn’t stop there the 2nd manager was so arrogant and aggressive demanding that we pay 40gst saying we should have said in time. But we really did tell them that we were expecting 45 but we will see on the day and they agreed. Infact they recommended we don’t pay the full amount (as it is recommended in the invoice they send you ahead of time.) and we didn’t. We tried to tell them we’d have no problem paying should they have informed us of that ahead of time. He started shouting telling me that I’m lucky because he could charge me for the 45 because they prepared the food ahead of time. A “3course set menu “ cooked ahead of time …? (In the invoice they charge you for the set menu price, tip and the individual copies of the menu,even though they don’t give everyone a menu they still charge you for everyone.)Nonetheless not sure what turned him around or calmed him from his anger. He then changed and excepted that we will pay for only 38. Next drama was the waitress who added a huge tip for the separate take away order ,placed at the end of the night… which was salmon teriyaki and lamb shank costing R680 and a bottle of water and she charged us +/-R1400. When inquired she rudely just said,”you can give us more if you want”. Mind you this was not part of the big bill which it self had its tip. Just a simple takeaway order. Not sure if they are used to drunk people who wouldn’t be aware of what they are doing but they are very unprofessional and abusive to their customers. At the end of the night all that dancing and fun provided by the live and that one waiter that’s was kind was over shadowed by the abuse I was certainly not ok but had to mask it to try and avoid more escalation. I will certainly never go back and it was a good reminder why we stopped going there in the first place. The next day woke my heart was so heavy. I just couldn’t believe the way they treated me. I like going to restaurants it’s what I do whenever I go out to do something fun and I have never experienced such. Traumatised by the level of aggression and the felt robbed for being forced to so much for a takeaway which usually doesn’t require a tip. Even just thinking of the embarrassment and the treatment my guests received. I’m am left traumatised so certainly wouldn’t recommend it. The food was ok didn’t like the sweetness they put in their vegetables but the meat was good.