Stonebreakers Restaurant — Restaurant in V&A Waterfront

Unbelievible !!!Absolute POOR and PATHETIC service we received on Saturday 18th.We Called during the week to make a booking for 30+ guests for buffet dinner and after making the booking telephonically someone came in directly to the restaurant to confirm and make sure that the booking was done and also to give other specifics and all was confirmed until saturday when we arrive and no booking was to be found under the name Karen who called to make the telephonic booking yet when the person who came physically to the restaurant was told that the booking under the name Karen was done and confirmed everything even the siiting area that we wanted and we will see you saturday.

On Saturday we arrived at 6pm the time we had booked All the guests were turned away because your team could not help us and we had to rush and find a place so that people could have Dinner!! just the atmosphere itself was not even welcoming at all and no effort to help or to find out what happened with the booking or offer any other altenatives I was very,very...

Had a very disappointing buffet breakfast at Stonebreakers. All the "hot" breakfast items were cold. I ordered a poached egg which never arrived and received a fried egg instead, when all my other breakfast items had already been eaten due to them taking forever to poach 1 egg. The service was extremely slow, even though the place was empty. I'd hate to find out what its like during peak or busy seasons. The staff seemed half asleep. The coffee was cold and tasted more like diesel, than an actual brew. This was the MOST horrible meal I've ever had. Definitely not worth the R390 bill that came with it. I hope Protea Hotel seriously does an overhaul of its restaurant. One expects far better from an establishment located on the V&A Waterfront. We had a much better experience at the Protea Hotel in Mowbray. Please don't bother eating at Stonebreakers, there are much better places to eat at on the V&A with reasonable prices and...

I am a regular at Stonebreakers and a Prokard member. The food here has always been good, barring the Covid limitations. I cant wait for the Sunday buffets to return. Kate (Katherine), just a suggestion: your Sunday buffet clients are predominantly locals and church goers who follow the tradition of a formal Sunday roast lunch. They inevitably made telephone reservations pre-covid. In this case you should have their contact details in the reservation book. Market the Sunday lunch with them, test their interest. You could pilot it 1 Sunday per month and grow it as interest increases. I was a bit sad to hear of the unavoidable retrenchments. I missed some familiar faces...