Ocean Basket V&A Waterfront — Restaurant in Foreshore

I hope this message finds you well. I’m writing to share my recent experience at your Waterfront branch, specifically regarding the OB50 special promotion, which included the Reel Love Platter and the Perfect Catch Platter.

As a long-time fan of Ocean Basket, I was genuinely excited to try out the OB50 special. The promotional images and descriptions promised generous portions and a vibrant, satisfying seafood experience, something I’ve come to associate with your brand. Unfortunately, what was served fell significantly short of those expectations.

What Went Wrong: Portion Size: Both platters were noticeably small. The Reel Love Platter and Perfect Catch Platter looked more like scaled-down tasters than full meals. For a special meant to celebrate 50 years, I expected something more substantial and celebratory.

Presentation: The dishes looked nothing like the promotional images. The plating was underwhelming, and the seafood lacked the freshness and vibrancy depicted in your marketing materials. It felt misleading and disappointing.

Value for Money: Given the price point and the promotional hype, the experience did not feel like good value. I left feeling unsatisfied and a bit let down, which is not something I’ve ever associated with Ocean Basket before.

I understand that promotional images are often stylized, but there’s a reasonable expectation that what’s advertised should closely resemble what’s served—especially when it’s part of a flagship anniversary campaign.

What I’d Appreciate: I’m sharing this feedback not out of frustration, but because I genuinely care about the quality and consistency of your brand. I hope this message can be taken constructively and passed on to the relevant team. I’d appreciate a response, and ideally, some assurance that this feedback will be considered in future promotions and service delivery.

Thank you for taking the time to read this. I look forward to...

My wife and I went to enjoy a full deck platter and we only requested rice, no chips. We ordered by Mordecai and he was very friendly, good listening skills and served us well. Our Full deck platter was brought to us not only with rice but with chips aswell which we specifically made clear we did not want. We then wanted to know why our chips was removed from the platter of which my wife still found 1 chip left but was not replaced by rice. Mordecai called the food manageress who was extremely rude and arrogant to us telling us that the same portion of rice they put for a platter for 2 is the exact same portion we will get for the Full deck platter. I reiterated to this rude manageress that I'm not paying R700 just to get a small portion of rice. Why this manageress was rude with us and my wife saw her laughing while I'm talking to her aswell is extremely unprofessional. I've been in Hospitality business for several years and one thing I know is that you never get in an argument with a paying customer. The attitude and nerve of this african manageress was uncalled for and very unprofessional. I do not wish anybody to have such an unpleasant experience and at V&A Waterfront Ocean Basket of all places, absolutely Disgusting...

Dear Manager,

I am writing to express my disappointment with the treatment my family and I received at your Ocean Basket location. We chose your restaurant for a family meal, but our experience was marred by the actions of one of your employees.

My younger brother has a severe allergy to fish, and due to this, he cannot eat food prepared at your restaurant. To accommodate his dietary needs, we brought food for him from another restaurant. However, your employee did not allow him to sit with us and eat his meal. This decision was very upsetting and caused significant inconvenience for our family.

My brother is young, and it was important for us to ensure he could safely enjoy a meal while being part of our family gathering. It is common for restaurants to make exceptions for guests with severe allergies, and we were disappointed that your staff did not accommodate our situation.

I hope that you will address this issue and provide better training for your staff on how to handle similar situations in the future. It is important to be considerate and understanding of the needs of all customers, especially when it comes to serious health concerns.

Thank you for your attention to this matter. I look forward to...