Borgo Hannam — Restaurant in Seoul

BAD CUSTOMER SERVICE

The service was admittedly terrible. I was there yesterday with friends and the host was unbearably rude throughout the evening.

Their discriminative behavior was obviously there, the way he treated the other customer who was speaking English versus us speaking Korean was clearly different(and it's even more ridiculous cause I myself and all my friends are bilingual). When I had to go to the restroom, he stopped me aggressively(he pushed his palm almost on my chest) and 'seat down, I'll call you when it's empty’ while he was nicely showed the way to the restroom to the other customer in a polite tone. I've never experienced that kind of language or attitude and discrimination as a customer in my life. I’m pretty astounded by the fact that I still had to go through this in 2021. And of course, he didn't get back to me at all.

On top of his attitude, just the customer service itself was terrible. It was terribly hard to get a host's attention plus get him to explain us the menu(he literally said 'oyster and scampi', so we constantly had to ask him questions about what's the dish, not just the ingredient lol). Plus It was really impossible to just chill and enjoy our meal since a server approached us every 5 minutes to take our plates even though the food was still there.

The wine we chose was out of stock, and the host was rude about getting us alternative and continuously threw passive-aggressive remarks at us for the rest of the evening. He even left a comment on my friend saying 'oh, so you do have some knowledge about wine'. Please, for the love of God, your job is not judging or ranking people by how they look, what they wear, or what language they are speaking!

I honestly don't know how they are in a service business while disparage and mistreat some customers like this. It's such unfortunate because the food was actually great. But due to the terrible quality of service and the host's attitude, I don't think I will...

I’m really impressed by Borgo Hannan of Chef Stefano, for the superb quality of the ingredients and the innovation of his dishes. We tried the mix of entrees, pasta with fresh mini shrimps and broccoli, a tomahawk Milanese steak (never seen before!) and the cakes. All of them were delicious, rich in Italian traditions, yet with a unique twist. Highly recommended, thank...

미쉐린을 받은 이탈리안 식당이라고 해서 방문해보았다. 한남에 있는데 간판이 안 보여서 찾아가기가 힘들지만 2층에 위치해 있어서 계단으로 올라가면 된다.

분위기는 생각보다 되게 시끄럽고 정신 없었다. 공간이 좀 울리기도 하고 사람이 많아서 대화에 집중하기 어려웠다.

주문 받을 때 재료를 들고 오셔서 (내가 갔을 때는 정확한 이름은 기억 안 나지만 토마토를 들고 오셨다) 메뉴에 없는 스페셜 메뉴들을 설명해주신다. 처음에 무슨 물 드실 거냐고 물어보는데 그냥 다 무료인 줄 알고 미네랄 워터 달라고 했는데 알고 보니까 유료였던.. 처음부터 말씀을 해주시지…

스타터 : 식전빵과 인원수대로 아란치니 같이 생긴 거를 하나씩 주셨다. 안에는 고기 같은 게 들어있었고 뭔지는 잘 모르겠지만 맛있었다.

Melanzane : 가지 튀김 위에 토마토, 부라타 치즈, 바질이 올라가 있다. 상상가는 맛이긴 했지만 맛있었다.

Trifola : 버섯, 트러플 크림, 치즈, 루꼴라가 올라간 피자. 확실히 여기는 정통 이탈리안이라 그런가 자극적인 맛은 아닌 거 같다. 루꼴라가 많이 올라가 있었고 살짝 씁쓸해서 다른 게 잡아줘야 할 것 같은데 그게 없어서 아쉬웠다. 도우는 되게 쫄깃하고 맛있었다.

파스타 : 스페셜 메뉴 중에 있었던 파스타다. Tagliolini 파스타랑 비슷한데 먹물 면을 사용했다고 한다. 면이 되게 얇고 라멘 면 같다. 한입 먹자마자 해산물의 비린 향이 확 난다. 우니, 새우 등이 있었다. 느쁘지 않았다.

Daily dessert : 입구에 있던 디저트 중에서 3개를 고르면 트레이에 예쁘게 잘라서 주신다. 블루베리 파이는 생각보다 좀 달았고 살구 파이 같은 건 생각보다 단 맛보다 신 맛이 강했다. 슈크림 같은 것도 시켰는데 맛있었다.

미쉐린을 받은 것이 살짝 의아한 서비스와 내 취향과는 살짝 거리가...