Palmera Coffee Brunch Tenerife Sur — Restaurant in Arona

One of the worst café experiences I’ve ever had. I stopped by today hoping to quickly grab a coffee and something to eat before heading out — I only had around 15–20 minutes. I chose this place because it looked decent and not too crowded. There were plenty of empty tables, so I expected normal, polite service.

Instead, what I got was pure arrogance and incompetence. The waitress didn’t even bother to greet me properly. Instead of taking my order, she rudely told me to change tables — even though there were at least four completely free ones around. There was absolutely no reason for that request, and the way she said it was dismissive and disrespectful. Then she just turned her back and walked away, making it clear she had no intention of serving me at all.

Honestly, I was shocked. This level of unprofessionalism is unacceptable anywhere, especially in a café that pretends to have good service. It’s not just bad — it’s insulting to customers. The staff clearly have no idea what hospitality means, and whoever manages this place should seriously reconsider how they hire and train their employees.

With such terrible service and attitude, I would never come back here again — and I strongly recommend everyone to stay away until they completely change their staff and their approach to...

Good Day, we are living close to your terrace and thought that there may be a nice place for us to have a relaxing and tasteful meal. Found an unoccupied table and by phone using your QR code searching for something to order. Within about 10-15 min while we were consulting your menu, few waiter passing around... then surprise, one of waiter came and instead to take the order, asking to vacate table cause ... on a piece of paper stick on window is written " before seat ask waiter "... no excuse... he just rejected us... full of disrespect. If you have reserved tables you may just simple place a label " reserved " on table... or notice " before seating.... " you fix on all your tables. For sure we will not have a second experience in your terrace.

Thanks for your answer, however you need more clarifications: me and my wife entered terrace and looked around before seating, table was free, no sign of reservation, and for sure no one was awaiting for table, then seat and start searching in menu using QR fixed on table. Took about 10-15 min until one of your waiter came and require us to vacate table... Our intention was to become your clients for future, but in this case.... you are...

We came here for brunch and ordered a pancakes platter, along with other items. While the food was generally okay, we had a concerning issue with the fruit in the platter. When I poured out the last few blueberries, I noticed some were mouldy, and unfortunately, we had already eaten a few of them.

When we informed the staff while paying the bill, the male staff member seemed dismissive and repeatedly asked, “Is it just one bad one?” His facial expression and attitude felt like he wasn’t taking the situation seriously. My friend explained that our concern wasn’t about the taste of the food but about food safety, which is crucial. Even after showing him the mouldy blueberries, he didn’t seem to fully understand the seriousness of the issue until another staff member (a lady) intervened and finally got the message across to him.

We weren’t asking for compensation or making a scene; we just wanted them to be more careful with food hygiene. The fact that mouldy fruit was served is a big concern, regardless of whether it was one piece or more.

I wouldn’t recommend going out of your way to visit, especially considering the lack of attention to such a...