AZUL Rooftop | Barceloneta — Restaurant in Barcelona

Dear Cata,

I am writing this letter to express my extreme disappointment with my recent experience at AZUL restaurant. Unfortunately, your behavior towards us was far from professional and respectful. From the moment we entered, we felt unwelcome, and it was clear that you had no interest in providing good service to your customers.

Your interactions with us were filled with neglect and indifference, which made our dining experience extremely unpleasant. You ignored our requests, responded with a dismissive attitude, and even seemed irritated when we asked simple questions about the menu. This level of rudeness and lack of basic customer service skills is completely unacceptable.

Moreover, when we pointed out issues with our meal, instead of addressing them constructively, you chose to argue with us, further compounding our frustration. It's as if you were determined to make our visit as uncomfortable as possible.

On the other hand, I would like to extend my sincere thanks and appreciation to Robein, who made up for this poor experience. Robein was highly professional and courteous, and he went out of his way to ensure our comfort and satisfaction. He showed genuine concern for us and our experience, giving us hope that there are still staff who care about the quality of service at AZUL. Additionally, I would also like to thank Lautaro for his brief but kind assistance during our visit.

I hope the necessary measures will be taken to improve the service and ensure that all employees treat customers with the respect they...

The food was excellent in all the preparations that we tried and the drinks were really tasty, everything was properly cooked and prepared. The reception is super nice and all seems very excellent attention until the one at the table which, for me, can be improved. Our waitress seemed not to be in a good mood and in a hurry. When we asked for the drinks and the entrance she wanted for us to ask for the main dishes and we said we weren't ready yet which it seems to annoy her, after a couple of minutes that we were looking the menu for the main dish, she came and ask my menu and that she will leave us only one menu, which seems something very uncomfortable as the table was big and we couldn't share one menu with my husband, so I have to move the chair and change the sitting place in order to be able to read only one menu between us. When we ask for a wine recommendation (hopefully based on what we were eating), the answer was "this is the one that people...

The views were beautiful but if you are American they will not give you good service. We specifically ordered the seasonal mushroom paella and received the seafood paella. When we asked our waitress why we received the seafood paella rather than mushroom paella she lectured us on what paella is. She said that we did not order that even though we pointed directly to the mushroom paella on the menu when we ordered. Our waitress did not check on us. She had someone else come over to ask if we needed anything. From the beginning they did not enjoy having Americans in the restaurant. We will not be back and I would not recommend you eat here. The views are great and the cocktails were also fantastic but it’s not worth it to put up with...