La Balsa — Restaurant in Barcelona

Dear Manager Apparently you don’t need to work in this restaurant and you don’t value customers who give you business and pay in your restaurant so you can stay open. I am the owner of a deluxe conciergerie and event agency in France and North America with strong international partnerships and very important clients. We send our clients everywhere in the world and we always experience the places where we send our clients so they are not disappointed. You proved today that we are right to do so! I have rarely experienced a so poor and bad welcome. I came with my parents in law (80 years old) because they wanted to make me discover your restaurant. I booked on internet and when we arrived the hostess had been very unpleasant. She directly said “only table outside”. We said that it was too hot for our parents (today is one of the hottest day in Barcelona) but she even not tried to find a solution. So we came from far away and could even not eat. Apparently customers bother you and we are made to feel that we are giving you a favor by receiving us. Well, let me remind you that they are plenty of nice restaurants in Barcelona. The manager (or the Maitre d’hotel on duty) even said to us to not come back anymore !!! What nerve !!! Even if you lose patience or are in a bad mood, in the industry you have to make a point of honor to treat customer the way they deserve! Well for sure we are taking your advise and I will never ever send you one client. My turn to give you an advise: you really must change your job! You can answer this comment and try to justify (for other clients reading my review).However the only memory we will keep from our very short passage is that you don’t deserve...

I don't know how good cuisine is (I see their high rating), but I will never go there again. Yesterday I was at a loss from the manner of communication of the administrator. I had a very unpleasant experience when I arrived there with my guests. I booked dinner at this restaurant in advance, but then a misunderstanding arose and I turned to the administration via WhatsApp. Then I got a booking confirmation from them, however when I arrived there with guests, we were refused! She just said my booking was invalid and was on another day! And she didn't even try to say there was some misunderstanding or apologize or suggest something. And this despite the fact that I took care of this reservation and a correspondence with confirmation and the date on it. All my atempts to show an aprove of my reservation were ignored. The responce of administration was turning around that it was my mistake. The evening was ruined and I was very ashamed in front of my guests. I have never experienced such disrespectful...

Venue is amazing, like a posh tree house. Service is impeccable and atmosphere is very elegant. Unfortunately all the positives end there for me. The food, although not bad, was nothing special. I had the house salad to start. It was basically a bowl of frisee lettuce with 4 slivers of duck jamon on the top, for 16 euros. Mains were OK but my dish was described as having beetroot as a side and, having spent a while looking for said beetroot, I found 2 tiny cubes about 0.5cm cubed of beets. Hardly worth a mention on the menu I think. Personally I'm OK with smaller portions that allow you to eat 3 courses but not at these prices. The icing on the cake was being charged 12 Euros for bread that we didn't ask for. Lunch for 2 came to over 100 Euros for a mediocre starter and main, water and a glass of wine. No dessert, no coffee, no other drinks. Won't be...