ABaC Hotel — Hotel in Barcelona

(Just notice that the hotel responded and here is the response to the hotel manager’s response below:

Yes we had booked a two-people room but we were two adults with one 9yr old child. In other countries, Children does not usually in the head count. And after I visited the room and learnt about your policy, I wanted to leave but your hotel would not let me cancel the room and issue a refund, or even a partial refund, I also asked for an upgrade to a bigger suite but there were none available. I never pretend anything. We were a group of three the moment we step into this hotel and you all knew about it.

And among the group of three, there was a senior lady who does not speak English or Spanish, a 9 year-old with disability who has to use a walker to move around, and me, a woman. How can I separate the group and leave to a different hotel at night the first time in a foreign country? And your hotel is terrible for people with accessibility needs to roam around, plus it is connected to a kitchen and what happens if there is a kitchen fire? I booked an accessible room immediate in a nearby hotel and settled there the second night and after.

Your response just showed how heartless you are and not caring for your customers at all).

Do not book if you are new to Barcelona. This place is far from everything and you will be missing the fun and night life in the city center. New to the city, I was afraid to stay late and travel back to the hotel with such a distance.

Do not book if you have luggages or need accessibility accommodations. There is no easy way to you room if you cannot handle much stairs, either have to go through a hot, humid and dark basement spa area, or go through the kitchen of the Michelin 3-star restaurant. Each time I went through the prepared food in the kitchen, I was wondering if I was breaking any kitchen hygiene code and felt sorry for the people who would be having them.

Do not book if you need some room to stretch you leg or want a comfortable shower. Room is so small that there is no space for a comfort chair or luggage rack. The shower stall is the smallest, darkest I have even seen, and with the dumbest design ever. The faucets are on the inside and the ceiling shower head water covers the entire shower area. If you want to help your kid reach the faucet, you will be soaked first. And you do not have a space to hide to avoid the cold water pouring from top of your head.

Overall the hotel screams “I do not care about my customers”, everything is about looking good in a superficial way. Not even mentioning that they might call you at 10 pm and ask if you need additional towels when you have a “Do not disturb” sign on. An exhausted tourist needs sleep, not towels! This experience was so absurd that I could not stop thinking about “Hitchhiker’s Guide to the Galaxy”. The hotel service, in someway, is quite comparable to the Vogons.

We stayed in three other hotels in Barcelona, 1-Best Western near airport, 2-Sonder on Passeig de Garcia and 3-Boutique Mirlo hotel. all with good to great experiences. For airport convenience 1 is good. For great service , large room, and location convenience I vote for #2. For privacy and also accessibility accommodation #3 definitely put some heart in it. I will be back for #2 for myself because I’d like to walk around and explore the city. Barcelona is beautiful, though this particular hotel/service gave me the worst of an overall wonderful...

Abac Hotel 5*GL

Our experience at the hotel for our anniversary was quite disappointing. We're talking about a 5* GL hotel in Barcelona, ​​which, in our opinion as a customer, hasn't been up to par with incident management at all. I'll now describe what happened to us this past March 8, 2025. They showed us the deluxe room, which was a fitting example of its status. Upon entering, we realized that the heating was not only not working, but cold air was coming out of it, and we also had no hot water. After informing us, they told us they were trying to fix it and that we would have both hot water and heating in an hour. We took the opportunity to go to the spa, which we had booked. After a little over an hour, the room still had no hot water or heating. We informed them, and they told us they would change our room, promising that in this other room we would have those "basic" services in a 5* GL hotel. Without letting us properly collect our belongings or dress, they approach us at the door of the room and we have to walk through the hotel in bathrobes, shoes in one hand and coats in the other. Upon entering the room, we see it's half the size of the one we were originally in. It now has heating, but it doesn't seem to have hot water, so we end up showering with cold water. After informing reception, we receive a simple apology, but they even allow themselves to counter with the argument that the technician had set the water to 44°C, a false claim since only cold water came out of the taps. After a few minutes, and without warning, they insistently knock on the door to leave us a bottle of cava as compensation. In this new room, they were unable to leave the room service menu so we could order something for dinner. Agitated by this whole situation, we went to bed without eating. The next day, after practically not sleeping due to the glare from the road lights shining directly into the room window, which doesn't have blinds or blackout curtains to prevent such discomfort, we used the shower, which still doesn't have usable hot water. After reporting everything at checkout, and apparently taking note at the time, they told us they would contact us the Tuesday following our stay. Something that didn't happen. And seeing how little importance the hotel has given to this terrible experience, I'd like to share it with everyone else. I know that if someone in charge responds here now, the almost automated comments will be something like... this helps us improve, we're sorry about what happened, or something like that... something that's of no use to me and I think should be of no use to anyone who has paid for quality that never arrived. We're talking about a 5* GL hotel in Barcelona... can this really...

First of all I booked a massage (you have to book it in advance, because the massagist is not there all the time). Of course when you pay a five star price, you expect a five star performance.The spa area is located in the fitness. it's a small room with very narrow, uncomfortable and solid massage bed (and I am 50kg., I don't know how a bigger person is going to fit). The "therapist" did not ask about any specifics of the body, pressure or anything at all. In fact the lady did not speak English! Without even asking she put one of those burning gels all over my face! The whole treatment was awful.

The nightmare didn't stop here. We went to bed and turned the lights off. There was this very annoying sound that constantly appeared every 10 seconds (apparently it was something from the light installation). We thought that it' s going to stop however two and a half hours later it was still going! We had to change the room at 03 a.m.!

In the morning I had to make a few business calls on Skype, but guess what..the WI-Fi was so weak that I couldn't actually do them!

Last but not least, when I left the room at 12:00. (no one came to help me with the luggage, the lady from the reception helped me bring my stuff to the car) I wanted to sit down and grab a bite. It was not possible, because the "breakfast is already finished and the lunch haven't started yet, so the chefs are...